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People Support Generalist
2 weeks ago
ABOUT THE JOB We’re looking for a detail-driven, service-minded People Support Generalist to join our dynamic People Support team. You’ll be the heartbeat of our employee experience — ensuring every HR process, from onboarding to exit, runs smoothly and with care. In this role, you’ll maintain accurate employee data, coordinate lifecycle processes, and provide trusted support to both employees and managers. If you love structure, thrive in a fast-paced environment, and take pride in delivering people-centred service, this is your chance to make an impact in one of the business unit’s most human-focused teams. Key Responsibility Areas: • Maintain accurate and compliant employee data and documentation. • Coordinate onboarding, movements, and offboarding processes. • Support HR processes related to performance, benefits, and recognition. • Assist with engagement initiatives, surveys, and communication campaigns. • Provide recruitment and training administration support. • Ensure compliance with POPIA, labour regulations, and internal policies. • Support HR systems (ERS/ESS) and continuous improvement initiatives. ABOUT YOU • You have a National Diploma or Bachelor’s degree in Human Resources Management or related field. • You’re organised, accurate, and thrive on efficiency. • You bring warmth and professionalism to every interaction. • You balance people empathy with process discipline. • You take ownership and follow through until the job is done right. • You’re tech-comfortable and enjoy working with HR systems and data. EXPERIENCE • 2–3 years of HR generalist or HR administration experience. • Strong working knowledge of HR systems (HRIS / ESS / ERS). • Experience supporting the full employee lifecycle. • Familiarity with HR compliance, performance, or learning coordination. • Experience in Retail, Customer service and Warehouse environments • Strong ER experience KNOWLEDGE • HR processes and policies within the South African context. • HR documentation and data accuracy standards. • HRIS / ERP systems for employee information management. • Labour law fundamentals and confidentiality protocols. THE HATS YOU MAY WEAR 1. Lifecycle Champion: Manage onboarding, changes, and exits with care and precision. 2. Process Custodian: Keep employee data and HR documentation 100% accurate and compliant. 3. People Partner: Be a friendly, trusted contact for Crew Members and leaders. 4. Engagement Connector: Support events, surveys, and recognition programs. 5. Tech Navigator: Maintain and improve HR system workflows. 6. Service Ambassador: Uphold compnyvalues of care, excellence, and accountability in every interaction. How to impress us 1. A passion for helping people and getting the details right. 2. A love for structure, systems, and process excellence. 3. A strong sense of integrity and confidentiality. 4. The ability to stay calm, adaptable, and solution-oriented under pressure. 5. A genuine belief that HR’s purpose is to help people - and the business - flourish.
