Administrative Head Financial Services

6 days ago

Port Elizabeth South Africa Headhunters Full time

Our Client, a prominent brand name in the Financial Services Industry; is seeking to employ a highly experienced Administrative Head Financial Services (long-term insurance and investment) to their team based in Port Elizabeth. Candidates must be able to work under pressure, manage time-lines, and have experience dealing with high net worth individuals. This is an awesome career opportunity. Requirements: A minimum of 10 years’ experience in financial services administration is essential, along with deep knowledge of long-term insurance, investments, retirement products, and regulatory requirements. RE5 Qualification. Relevant industry qualification such as NQF Level 5 or higher in Financial Planning, Wealth Management, Insurance, or related field. Previous supervisory experience preferred. Strong knowledge of long-term insurance products and processes. Excellent understanding of FAIS, FICA, POPIA, and FSCA frameworks. Advanced administrative and organisational skills. Strong leadership and people-management abilities. Ability to manage pressure, deadlines, and high-volume work. Excellent written and verbal communication skills. High attention to detail and accuracy. Proficiency in CRM systems, provider portals, and Microsoft Office. Responsibilities, but not limited to: Oversee day-to-day administration of long-term insurance products, including life cover, investments, retirement annuities, preservation funds, living annuities, life, disability, and dread disease benefits. Ensure accurate and timely submission of new business, servicing requests, and claims. Manage escalations with providers and resolve complex administrative issues. Create, implement, and monitor internal processes and SOPs for efficiency and compliance. Maintain strong relationships with product providers, underwriters, and service consultants. Ensure administrative processes comply with FSCA, FAIS, POPIA, FICA, and internal compliance frameworks. Maintain proper record-keeping, data integrity, and document management systems. Monitor that all KYC, FICA, client onboarding, and review processes meet regulatory standards. Assist with compliance audits and ensure all governance requirements are met. Oversee accurate and up-to-date KYC and FICA compliance for all clients. Lead, mentor, and supervise the administration team. Allocate workloads and monitor output to ensure deadlines are met. Provide ongoing training on products, systems, compliance, and administrative processes. Ensure high-quality communication with clients and advisors. Oversee preparation of client files, onboarding packs, review packs, and compliance documentation. Handle high-level client service issues and ensure effective resolution. Support advisors with accurate information, updates, and administrative assistance. Manage CRM systems and ensure accurate data capturing and workflow management. Implement process improvements to enhance service delivery and operational efficiency. Ensure all service level agreements are met. Maintain knowledge of new products, regulatory changes, and industry developments. Contribute to strategic planning regarding operations and administrative capacity. Please note that should you not receive a response within 2 weeks of applying, you may consider your application unsuccessful.

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