Senior Account Manager

5 days ago

Sandton, Gauteng, South Africa Boardroom Appointments Full time R250 000 - R500 000 per year


About the role

We are looking for a high performance and results driven Senior Account Manager who is experienced in retaining and up-selling existing accounts in a high-volume sales environment. With a portfolio of over 200 clients, you will be responsible for maintaining relationships with existing clients and continuing to advance their ambition through servicing their ongoing funding requirements.

Requirements

  • Extensive knowledge of sales principles and processes.
  • Strong sales and closing skills.
  • Process and data quality management.
  • Proficient in MS office and any CRM software (Salesforce would be highly advantageous).
  • Interpersonal skills
  • Ability to build and maintain strong, long-lasting relationships with clients.
  • Excellent verbal/written communication, interpersonal and negotiation skills.

Qualifications and Experience

  • 3+ years B2B sales and account management / other relationship management experience.
  • Minimum qualification: Diploma or similar relevant qualification (NQF6).
  • Proven track record of successfully retaining and upselling to existing accounts.
  • Experience in working with a high volume of clients via email, digitally and telephonically.
  • Experience with SMEs is preferential.
  • Team Management Experience (advantageous).
  • Financial and Merchant Service experience (advantageous).

What it takes to be successful

  • Results Driven
  • Consistently achieving monthly, quarterly, and annual growth; achieving funded, revenue and other relevant performance targets.
  • Managing the retentions pipeline tightly to meet and exceed monthly and quarterly sales targets within the pricing parameters set.
  • Enhancing relationships with current and prospective clients by leveraging the credibility gained through knowledge and performance of the clients business environment and requirements.
  • Identify, address, and resolve concerns / queries within the business turn-around times required.
  • Maintaining high customer satisfaction ratings.
  • Able to drive volume personally and through the team with tenacity in a tough economic climate with business owners who are busy and have options.
  • High performance leader
  • Management of your team to ensure that they achieve monthly targets in order to reach quarterly and yearly targets.
  • Ensure that salesforce is maintained, pipelines are being tightly managed, the sales process/SLAs are adhered to, client experience is managed and that your team lives the company values.
  • Prepare regular reports of progress and forecasts to management.
  • Working cohesively with a cross-functional team.
  • Influence stakeholders, processes, and Salesforce builds to deliver on Retentions objectives.

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