Senior Information and Research analyst

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Role Purpose/Business Unit:

The Senior Information and Research Analyst plays a pivotal role in supporting Vodacom Group's Executive Committee (EXCO), senior management, and staff across all Operating Companies. The role focuses on delivering high-quality, timely, and strategically relevant information and research services to enable informed decision-making and maintain Vodacom's competitive edge and reputation.

Your responsibilities will include:

Proactively and reactively source, analyse, and package strategic information

• Monitor industry sources for reports and trends, competitor activity, and regulatory developments.
• Conduct targeted information curation using electronic databases, commercial resources, and AI tools.
• Catalogue and index strategic documents, reports, and resources for efficient retrieval
• Compile information into executive-ready formats.
• Maintain a repository of strategic information and insights for ongoing reference and reuse.
• Any analytical part require statistical analysis skills.

Respond to information requests from all levels of management and other decision makers

• Interpret and clarify information needs from EXCO, senior leaders, and staff.
• Prioritise and manage multiple requests under tight deadlines.
• Deliver accurate, relevant, and well-packaged responses tailored to the requestor's context.
• Ensure confidentiality and sensitivity in handling strategic queries.

Monitor and alert leaders and staff to emerging trends and risks

• Track news, market signals, and regulatory updates that may impact Vodacom.
• Use AI and prompt engineering tools to automate alerts and trend detection.
• Prepare strategic intelligence, and attention efficient newsletters and distribute to relevant stakeholders.
• Collaborate with Research and Strategy teams to align insights with business priorities.
• Support the Annual Strategy analysis for the Vodacom Group Board meeting with information.

Interpret complex information needs and deliver tailored research outputs

• Engage with stakeholders to understand the strategic or operational intent behind requests
• Design and execute information and research methodologies suited to each query
• Apply analytical and statistical techniques to extract insights from data
• Present findings in formats that support attention efficient decision-making (e.g., visual summaries, executive briefs and newsletters)

Manage electronic information systems and ensure integrity of information outputs

• Maintain and optimise Vodacom's digital library and information system.
• Ensure metadata accuracy, version control, and secure access protocols
• Curate and classify resources for easy retrieval and strategic relevance.
• Implement best practices in information science and digital information management

Maintain professionalism in handling sensitive and confidential matters

• Uphold Vodacom's values and ethical standards in all information activities.
• Apply discretion and sound judgement in managing confidential information.
• Ensure compliance with internal governance and data protection policies.
• Build trust with stakeholders through consistent, high-quality service delivery.

Support Senior Specialist Vodacom Digital Library with financial planning and suppliers' contract for commercial information sources

• Assist with requesting quotations from information providers and liaise with the Administrative Manager to initiate purchase orders, process invoice receipting, and support contract management.
• Ensure all documentation—such as contracts, agreements, and licensing—is accurately maintained and kept up to date.
• Support the supplier onboarding process for the Digital Library by requesting required documentation and liaising directly with suppliers.
• Assist with troubleshooting issues related to information suppliers, ensuring timely resolution and minimal disruption to services.

The ideal candidate for this role will have:

• A Bachelor's Degree in Information Science, or Information Management, with electives or minors in statistics, data analysis, or informatics.
• Postgraduate studies in Knowledge Management, Strategic Intelligence, or Data Science (optional but advantageous).
• Exposure to AI tools, prompt engineering, and digital research system
• 5+ years experience in corporate environment in Information providing role.

Leadership Competency Requirements:

Supporting & Co-operating

• Working with People
• Adhering to company principles & values

Interacting & Presenting

• Relating & Networking
• Presenting & Communicating Information

Analysing

• Writing & Reporting
• Applying Expertise & Technology

Organising & Executing

• Planning & Organising
• Delivering Results & Meeting Expectations
• Following Instructions & Procedures

Adapting & Coping

• Adapting & Responding to Change
• Coping with Pressure & Setbacks

Enterprising & Performing

• Achieving Personal Work Goals & Objectives

Core competencies, knowledge, and experience:

Technical Competencies

• Advanced computer literacy and digital fluency
• Proficiency in Microsoft Office Suite, PDF tools, and basic HTML
• Competence in AI tools and prompt engineering
• Proficiency in database management and digital research tools
• Skilled in navigating electronic libraries, databases, and commercial information systems

Information & Research Expertise

• Deep understanding of the information and research environment
• Strong grasp of research methodologies and referencing standards
• Strong analytical and statistical acumen to interpret data, trends in, and perform statistical analysis
• Some knowledge of the ICT industry would be beneficial

Communication & Collaboration Skills

• Excellent written and verbal communication in English
• Ability to work independently and collaboratively within teams
• High level of self-motivation and initiative

Operational & Strategic Skills

• Exceptional attention to detail and accuracy
• Strong problem-solving and conceptual thinking abilities
• Effective planning and time management under pressure
• Prioritisation of high-impact requests and strategic deliverables
• Ability to distil large volumes of information into actionable insights

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 4 December 2025

The base location for this role is Cape Town

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.

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