Current jobs related to Lead Assistant Manager-Training-Capability Development - South Africa - EXL

  • Training Program Manager

    2 weeks ago

    South Africa Amazon Dev Centre South Africa Full time

    3+ years of experience in a training program management role or similar along with an undergraduate degree (in communication, education, technical or related field). - 5+ years of experience in a training program management role or similar without a degree. - 3+ years’ experience working with training software such as learning management systems (LMS’s),...

  • Lead Assistant Manager

    1 week ago

    South Africa EXL Full time R200 000 - R500 000 per year

    ResponsibilitiesCompetencies & SkillsStrong people management and leadership skills.Capability to conduct an appraisal discussion and assess different levels of performance and potential.Capability to communicate with large teams.Process Excellence Methodology.Appreciation of the domain needs of the process and its key drivers.Reasonable level of business...

  • Training and Development Manager

    4 days ago

    Rustenburg, South Africa Fempower Personnel Full time

    We are seeking a highly experienced Training and Development Manager for a key role within a leading mining and processing operation. This is a critical position responsible for shaping the skills and competencies of the engineering and processing teams, directly impacting operational excellence and safety. Requirements: Grade 12 or NQF 4 A formal...

  • Assistant Manager

    5 days ago

    South Africa Altum Full time R1 200 000 - R2 400 000 per year

    Role Summary ​ We are seeking an experienced and highly motivated Accounting Assistant Manager to join our Real Estate department in Cape Town. This key management role offers the opportunity to work within a dynamic and professional environment, reporting to senior leadership based in Jersey/South Africa. Strong leadership capabilities and the ability to...

  • Business Development Engineer

    5 days ago

    South Africa Mecs Full time R400 000 - R800 000 per year

    Support the Key Account Manager – New Business to create and nurture long-term relationships with clients on the Engineering & Equipment opportunities to achieve sales volume and profitability targets. Engage with client technical counterparts to understand and craft solutions that will lead to improved tender strike-rates. Undertake internal projects as...

  • Training & Assessment Manager | Johannesburg | Permanent

    2 weeks ago

    Midrand, South Africa Edge Executive Search Group Full time

      Drive the development of training excellence and shape the assessment standards that define a professional community. This role is ideal for a detail-driven education professional who thrives in a standards-based, regulated environment. You will lead the full assessment lifecycle, maintain accreditation across programmes and service providers, and ensure...

  • Assistant Manager

    5 days ago

    South Africa Altum Full time R500 000 - R1 200 000 per year

    Role summary We are seeking an experienced and highly motivated Assistant Manager to join our Real Estate Administration team in Cape Town. This key management role offers the opportunity to work within a dynamic and professional environment, reporting to senior leadership based in Jersey and South Africa.​ The ideal candidate would have an LLB degree, be...

  • Business Development

    18 hours ago

    SOUTH AFRICA, South Africa Farm Full time R600 000 - R1 200 000 per year

    South Africa: We are seeking a highly analytical, commercially focused Solution Manager with strong business development and project management capability. This role requires someone who can work independently, operate confidently under pressure, and apply technical, financial, and operational insight to design and price logistics and transportation...

  • Lead Assistant Manager

    1 week ago

    South Africa EXL Full time R150 000 - R220 000 per year

    DescriptionProfessionals in this group are responsible to manage inbound calls , queries via email and chat and customer service enquiries. Individuals identify and assess customer�s needs and work with the team to resolve issues.ResponsibilitiesThey are also expected to manage the entire issue management process for clients & ensure necessary follow up...

  • HR Generalist

    1 week ago

    Cape Town, South Africa TradeOn Full time

    HR Generalist (People Capability Leader): The main objective of this role is to be responsible for all Human Resource activities. This is achieved by providing direction and guidance in all HR related matters in line with legislation and best practice whilst delivering Service Excellence and positively promoting the brand. The successful candidate will focus...

Lead Assistant Manager-Training-Capability Development

2 weeks ago

South Africa EXL Full time R250 000 - R500 000 per year
Description

This role is primarily responsible for subject matter expertise on Insurance domain as well as developing and deploying domain learning. She/He will be responsible for leading teams, liaising with leadership, conducting diagnostic and needs analysis, and aligning capability development plans to meet business needs and client expectations. This role is required to facilitate trainings on relevant domain topics. This person will also be responsible for leading research to identify and develop content on new capabilities. The role entails researching and responding to RFP's/RFI's and presenting domain capabilities to internal leadership and external stakeholders during visits. Have an understanding of digital in Insurance and how domain advancement and digital new skills can be leveraged in Insurance.

 Lead initiatives for developing domain capabilities

  • Engage with leadership to define domain/digital capability development requirements, generate buy-in, rally internal and external stakeholders towards building the right capabilities for the vertical
  • Manage the change program to institutionalize domain capabilities, targeting differentiated needs across the various audience segments
  • Identify, source and deploy tools, systems and resources needed by the company for ongoing development of domain capabilities
  • Plan and deploy capability development curriculum, certifications, and calendar, develop new learning materials with domain capability as an outcome
  • Curate learning resources on domain capabilities from the open ecosystem available online and offline; define clear and structured learning paths from curated assets; deploy and track
  • Drive domain and digital thought leadership through focused research, articles, case studies, industry interactions, and point-of-view sessions both internally and externally by EXL leaders
  • Identifying the gaps between the desired state and the current state of knowledge and developing customized training curriculum that is scalable and provides EXL a competitive edge
  • Training need analysis, researching, designing and developing content such as module outlines, presentations, trainer's guide, participant's guides and other training material
  • Designing training aids like activities, role plays, case studies, etc. in order to make the training session livelier and more interactive
  • Ensuring that the quality of content is maintained as per the targets assigned and should be in accordance with internal standards
  • Identification of appropriate methodology for the implementation of training
  • Training and certification of trainers on the training modules
  • Managing training material and content - regular reviews and updation
  • End to end management of training programs i.e. Reporting, Dashboards, assessments etc.
  • Delivery of pre-process domain trainings across verticals and curation of customized domain content inline with upcoming new business areas and Geos
  • Lead and represent domain capabilities and offering with external and internal stakeholders
  • Maintain and ensure timely data collection, reporting to Business units and other internal stakeholders, as needed


Skills

Technical Skills
  • Good knowledge of MS Office suite applications like – PowerPoint, MS Word and MS Excel
  • Internet usage and email access
  • Working knowledge of tools, as needed for the role


Process Specific Skills

  • Good training/ presentation skills
  • Content designing and development
  • Excellent domain knowledge
  • Ability to present the information in simple & easy manner
  • Ability to understand and comprehend quickly
  • Prioritizing customer needs
  • Strong customer service focus
  • Ability to assess learning needs, customize solutions and deliver


Soft skills (Desired)

  • Good verbal and written communication skills
  • Ability to do in-depth research and create articles
  • Flexibility and urgency to handle pressure
  • Self-disciplined and result oriented
  • Data gathering ability/ Eye for detail


Soft Skills (Minimum)
  • Ability to multitask  
  • Ability to approach problems logically
  • Interpersonal Skills
  • Feedback Skills
  • Customer Service Focus
  • Active listening skills
  • Coaching and mentoring skills
  • Presentation and Facilitation Skills


Responsibilities

This role is primarily responsible for subject matter expertise on Insurance domain as well as developing and deploying domain learning. She/He will be responsible for leading teams, liaising with leadership, conducting diagnostic and needs analysis, and aligning capability development plans to meet business needs and client expectations. This role is required to facilitate trainings on relevant domain topics. This person will also be responsible for leading research to identify and develop content on new capabilities. The role entails researching and responding to RFP's/RFI's and presenting domain capabilities to internal leadership and external stakeholders during visits. Have an understanding of digital in Insurance and how domain advancement and digital new skills can be leveraged in Insurance.

 Speed, agility and initiative

  • Quality and accuracy of deliverables
  • Efficiency and effectiveness (result-orientation)
  • Training delivery and certification of trainers
  • Adherence to internal standards
  • Adherence to timelines
  • Interaction with the clients/ customer at an appropriate level to ensure high levels of client satisfaction
  • Driving training content uptake for resources and maintaining high VOC on trainings delivered

Business outcomes on critical skills build

Qualifications
  • Matric
  • Domain training related training background with any relevant domain certifications
  • Knowledge and understanding of vertical specific roles, functions and work items in Insurance