Quality Assurance

Candide is seeking a dynamic, detail-oriented, and proactive Quality Assurance & Support Analyst to join our team. In this dual-role position, you will manage customer support requests and assist with testing and quality assurance (QA) processes for our e-commerce platform. You will bridge the gap between customer feedback, support, and product functionality, ensuring timely resolution of issues and high-quality software delivery.

This role is suited to someone who thrives in a dynamic environment, enjoys collaborating with cross-functional teams, and has a keen eye for detail in both problem-solving and testing.

Required Skills & Qualifications

● Strong problem-solving skills with the ability to quickly understand and resolve customer issues.

● Excellent written and verbal communication skills, with a solutions-oriented approach.

● Meticulous attention to detail in testing, troubleshooting, and documentation.

● Comfortable working with software applications, performing basic troubleshooting, and navigating technical environments.

● Ability to manage multiple tasks simultaneously and to prioritise effectively in a fast-paced environment.

● Strong organisational skills and the ability to handle a high volume of requests.

● Ability to collaborate effectively with cross-functional teams.

● Comfortable in a dynamic and evolving work environment, responding to varying client needs and product requirements.

Additional Skills

● Exposure to software testing, UAT, or related QA concepts.

● Familiarity with issue tracking or project management tools, such as Jira or Trello.

● Understanding of e-commerce workflows through experience or academic projects.

● Introductory knowledge of SQL, APIs, or web technologies.

● Interest in agile ways of working and cross-functional collaboration.

● Recent graduate or final-year student in computer science, engineering, information systems, or related fields are welcome.

Key Responsibilities

Customer Support & Support Triaging

● Act as the primary point of contact for customer support enquiries, handling tickets, emails, and calls professionally and promptly.

● Investigate and resolve customer issues related to the backend (order management, shipments, customers) and the frontend (online shop) functionality.

● Reproduce, validate, and triage reported issues from customers and support teams.

● Escalate unresolved or complex queries to the Product Owner or development teams.

● Track support requests in a structured ticketing system and document issues with accurate details and clear solutions.

● Create knowledge base articles and Frequently Asked Questions (FAQs) to reduce reliance on the development team.

● Communicate effectively with stakeholders, keeping them informed about issue status and resolutions.

Quality Assurance & Testing

● Perform manual testing for new features and regression testing for existing functionality.

● Collaborate with the product and business teams to understand requirements, acceptance criteria, and feature specifications.

● Design, coordinate, and execute User Acceptance Testing (UAT), ensuring functionality meets business requirements before release.

● Identify, log, and categorise and prioritise bugs or issues, providing clear reproduction steps for the development team.

● Plan, schedule, and prioritise test activities to align with project milestones and release timelines.

● Provide comprehensive documentation of testing outcomes and UAT sign-offs.

● Advocate for QA best practices and identify opportunities to improve testing processes and tools.

What You'll Get from Us

● A market-related remuneration package.

● Daily catered lunch when working on-site.

● Access to our new recreation centre, gym, and heated swimming pool.

● Invitations to all social and team-building events.

● Significant discounts at Babylonstoren, The Newt in Somerset, and other estates worldwide (e.g. 50% off hotel stays, 30% off spa treatments, wine, products, and more).