Service Delivery Administrator – IT industry – Cape Town

5 days ago

Cape Town, Western Cape, South Africa Hire Resolve Full time R250 000 - R500 000 per year

Hire Resolve's client in the IT industry is urgently seeking the expertise of a Service Delivery Administrator in Cape Town, Western Cape.

Responsibilities:

  • Cultivate positive customer interactions to foster long-term relationships and brand loyalty.
  • Optimize the delivery network to ensure timely and dependable service provision.
  • Supervise the end-to-end service activation process, from order receipt to internet connectivity, aiming for maximum efficiency.
  • Collaborate across internal teams to streamline service delivery operations.
  • Direct the activities of external delivery partners, ensuring adherence to quality standards and service level agreements.
  • Track and document operational procedures to guarantee compliance with service level targets and quality benchmarks.

Requirements:

  • Demonstrated proficiency in administrative tasks and clear communication.
  • Exceptional attention to detail, coupled with a focus on quality and timely completion.
  • Ability to effectively prioritize and manage multiple projects while working with diverse teams.
  • Proactive and capable of independent work within a collaborative setting.
  • Prior experience in a related position is a significant advantage.

Contact Hire Resolve for your next career-changing move.

  • Our client is offering a highly competitive salary for this role based on experience.
  • Apply for this role today, contact Adrienne Steyn at Hire Resolve or on LinkedIn
  • You can also visit the Hire Resolve website: or email us your CV: [email protected]

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.

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