Assistant Recruitment Manager

1 week ago

Port Elizabeth, Eastern Cape, South Africa Teleperformance Full time R90 000 - R120 000 per year
Overview

The Recruitment Assistant Manager will play a pivotal role in supporting the continued growth of the UK/US Recruitment function across both volume and non-volume hiring. This position requires a seasoned recruitment professional with leadership experience and the ability to manage day-to-day operations, implement strategies, and ensure the team delivers high-quality hiring outcomes in a fast-paced environment.

The role includes people management, process improvement, candidate experience, compliance, and stakeholder engagement, while promoting the organization as an employer of choice.

Qualifications

Qualification & Experience
  • Min 2 years' experience in leadership recruitment position (Essential)
  • Proven experience working in a BPO environment (preferred)
  • Advanced knowledge and hands-on experience in the full 360 recruitment lifecycle. (Volume & None Volume)
  • Strong working knowledge of MS Office (especially Excel).
  • Proficiency with ATS and recruitment systems.
  • Matric or Equivalent (Essential)
Responsibilities

Key Responsibilities
  • Manage the daily operations of the recruitment team, overseeing the end-to-end recruitment cycle.
  • Maintain effective control of all aspects of people processes, including: absence management, 1:1s, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment-related issues in line with policy frameworks.
  • Support with strategic initiatives and recruitment campaigns across various business units.
  • Attract, screen, interview and recommend placement of internal and external candidates for entry-level to experienced positions.
  • Promote the organization's image as a desirable place to work.
  • Refer applicants for job openings, conduct reference checks, administer pre-employment tests, and manage feedback to unsuccessful candidates.
  • Assist with job advertising and job postings across platforms.
  • Conduct exit interviews for candidates declining offers to provide insights for future improvements.
  • Lead and support the team in developing and implementing new recruitment projects and solutions.
  • Coach, guide, and support team members by sharing best practices and ensuring high standards of delivery.
  • Create a highly engaging, inclusive, and motivating work environment.
  • Identify areas of improvement and contribute ideas to enhance recruitment processes and outcomes.
  • Handle difficult conversations and conflict situations with professionalism and empathy.
  • Manage recruitment tools, databases, systems, and reports to track performance and outcomes.
  • Deliver timely daily, weekly, and monthly recruitment reports.
  • Ensure full compliance with company policies and relevant employment legislation.
  • Carry out ad-hoc administrative duties as required.
Key Skills & Competencies
  • Excellent interpersonal and communication skills.
  • High attention to detail and strong organizational capabilities.
  • Ability to work under pressure and manage multiple priorities effectively.
  • Flexible and resilient approach with a can-do attitude.
  • Strong analytical and reporting skills.
  • Proven ability to build strong stakeholder relationships internally and externally.
  • Ability to inspire, motivate and guide a team toward achieving goals and KPIs.
  • Strong leadership qualities with the ability to coach and develop high-performing teams.
Technical skills
  • Proficient in Applicant Tracking Systems (ATS)
  • Strong command of the full Microsoft Office Suite (Word, Excel Outlook, PowerPoint)
  • Familiarity with HRIS platforms
  • Experience with job advertising platforms
  • Ability to extract, analyze, and present recruitment data and metrics

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