Outbound Telesales Consultant

16 hours ago

Durban, KwaZulu-Natal, South Africa Managed People Solutions Full time R50 000 - R120 000 per year

Meridian Wine Merchants is seeking a dynamic Outbound Telesales Consultant, based in KwaZulu Natal. This exciting opportunity offers the chance to represent premium wine and liquor brands while working in a hybrid environment as part of a passionate, growing team.

Responsibility includes:

  • New product introduction and upliftment procedure to be carried out as per SOP.
  • Effective planning of the call cycle as per contact and coverage SOP.
  • Calling customers in accordance with the agreed call cycle.
  • Assisting new customers in opening new accounts as per SOP on new accounts.
  • Recording and promptly acting upon customers' complaints, queries and requests and feedback accordingly as per Communication SOP and contact grid.
  • Actively building relationships with customers by identifying new growth opportunities in the wine category and adding personal touches (e.g. send complimentary bottle of wine on customer's birthday) as per SOP.
  • Identify and execute promotional opportunities/requirements as per the customers' needs and promotional SOP.
  • Gain knowledge on various products and processes to carry out a strategic negotiation with customers.
  • Understand your personal sales target by customer and brand and deliver the result.
  • Understand how personal sales commission / incentive are calculated.
  • Grow and maintain the customer base to achieve the sales target.
  • Grow listings on redistributor wine lists.
  • Develop a plan to close the sales gap by compiling a monthly Sales Report and submit this report as per SOP.
  • Log all calls and capture interaction with customers on the laptop as per SOP and RSM requirements.
  • Collect customer information as per Salesforce Contacts Report.
  • Submit trade program & cycle brief execution feedback as per SOP and RSM requirements.
  • Other operational report / feedback as per RSM requirements.
  • In accordance with the SOP on pre, during and post call procedures.
  • In accordance with the SOP on pre, during and post call procedures. 20% of your day to cover vacant Rep Areas.
  • Order taking and processing to be done on handheld technology.
  • Action specified tasks from cycle brief or operational requirements from RSM.
  • Manage stock allocations as per RSM requirements and stock allocation report.
  • Contribute towards informal succession planning and skills transfer within the Sales / Trade Marketing team by adopting a coaching and/or mentorship approach and teaching team members new learnings.
  • Plan and prioritize, demonstrating abilities to manage competing demands.

Qualifications and Experience:

  • Diploma relating to Sales, Marketing, Hospitality Management or Food and Beverage Management.
  • One years' experience in wine or liquor industry, customer service, hospitality, or FMCG retail sales and merchandising.
  • Cape Wine Academy Intro to SA Wine or WSET level 1 (beneficial).
  • Microsoft office suite.
  • Excellent ability to communicate verbally.

Please do not apply for the position if you do not meet the requirements.

Should you not receive a response to your application within two weeks please consider your application unsuccessful.

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