Key Accounts Manager

5 days ago

Sandton South Africa Level-Up Full time


Job Description:

Key Responsibilities:

  • Establish productive, professional relationships with key personnel in assigned customer accounts
  • Execute on partner strategies and initiatives
  • Coordinate involvement of internal personnel, including support, service, and management resources, to meet account performance objectives and customer expectations
  • Meet assigned targets for strategic objectives in assigned accounts
  • Proactively assess, clarify, and validate customer needs on an ongoing basis
  • Lead solution development efforts that best address customer needs, while coordinating all necessary internal personnel
  • Identify client requirements, determine schedule availability, promote services, define processes and related materials, provide quotations and contracts, acquire customer paperwork, mediate processes, resolve issues, communicate project status, and obtain sign-offs
  • Understand the clients organization and structure, know the clients products/services, stay aware of client news and changes, monitor and assure proper billing procedures, and understand the clients strategy and roadmap
  • Establish and promote goodwill with customers; review client issues, tasks, projects, and new initiatives, and follow up as required

Non-Technical Skills:

  • Exceptional communication skills
  • Ability to work well in a team as well as independently
  • Self-motivated
  • Ability to accurately estimate work required, prioritize tasks, and meet deadlines
  • Positive outlook on life, work, and other people
  • Attentive to detail and passionate about data
  • Excited about learning, pushing technical limits, and finding new solutions
  • Creative and logical thinking with strong problem-solving skills

Qualifications:

  • Matric / Grade 12
  • Degree or qualification in Sales, Marketing, or Business Management preferred

Experience and Skills Required:

  • Strong business analysis experience
  • 1-3 years experience in Key Account Management, Client Relationship Management, or Campaign Implementation (preferably in financial services, marketing, or digital environments)
  • Proven experience in managing multiple stakeholders and delivering results-driven campaigns


Required Skills:

Organization
Outlook
Analysis
Financial Services
Client Requirements
Quotations
Business Analysis
Account Management
Campaigns
Business Management
Communication Skills
Availability
Strategy
Materials
Marketing
Business
Sales
Communication
Management


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