Digital Workplace

2 weeks ago

Cape Town, Western Cape, South Africa EXL Full time R900 000 - R1 200 000 per year

Essential Functions- Client Portfolio Management – End of End owner of key accounts from IT Operations perspective

  • IT Service Management and Delivery - Lead Operational Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.
  • Participate in ongoing Service Operations Reviews and also on new business growth calls with client / internal stakeholders.
  • Business Value Creation - Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation.
  • Driving Effectiveness of Compliance & Information Security as part of Operations of client processes. – Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements.
  • Liaison with the Client to understand delivery requirements and effectively engage and communicate expectations to the Internal Teams.
  • Major Incidents Database – Capturing of all Client processes Downtimes / Application Issues & Major Downtimes for usage in future.

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