Sales Administrator

ABOUT US

Africology's journey is one of resilience, family values, and a commitment to natural healing. Founded by Renchia Droganis during a time of personal adversity, Africology began with a passion for harnessing the power of botanical therapies. What started as a single mother's effort to create meaningful, chemical-free skincare has grown into a family-run business present in leading hotels and spas worldwide. Guided by a deep respect for nature, every product is crafted with care, reflecting Africology's dedication to authentic beauty and environmental preservation.

DUTIES & RESPONSIBILITIES

KEY PERFORMANCE INDICATORS

: but not limited to

Sales Administration

·       Accurately capture and process daily sales transactions (e.g. via Shopify)

·       Maintain and update sales records in DEAR and Xero

·       Generate and send quotations, pro forma invoices, and sales invoices

·       Follow up on outstanding payments and assist with accounts receivable

·       Ensure all sales documentation is correctly filed and accessible

Reporting & Analysis

·       Compile daily, weekly, and monthly sales reports

·       Monitor sales performance and highlight anomalies

·       Assist with compiling financial summaries to support strategic decisions

System Integration & Data Accuracy

·       Ensure smooth syncing of sales data between Shopify, DEAR, and Xero

·       Cross-check data entries for completeness and accuracy

·       Support troubleshooting with the finance and sales teams as needed

Basic Bookkeeping Duties

·       Reconcile sales and customer payments in Xero

·       Process refunds, returns, and adjustments correctly

·       Assist with cash flow tracking and financial audits related to sales

Customer & Internal Support

·       Work with Customer Service to resolve sales-related queries

·       Provide accurate information to internal teams regarding orders and payments

·       Liaise with the Finance Manager on month-end closing processes

Process Improvements

·       Identify and recommend ways to improve sales admin workflows

·       Support system upgrades or changes by testing and documenting processes

Compliance & Best Practice

·       Ensure all processes follow company financial controls and accounting standards

·       Stay informed on updates to platforms like Shopify, Xero, and DEAR

QUALIFICATION AND EXPERIENCE

QUALIFICATIONS:

·       Matric

·       Bookkeeping Qualification - Advantage

EXPERIENCE:

·       Previous experience in sales or a sales support role.

·       Experience with DEAR, Shopify, and Xero.

·       Basic knowledge of bookkeeping principles.

·       Strong attention to detail with a proactive approach to problem-solving.

·       Ability to work independently and collaborate with a team.

·       Excellent communication skills, both written and verbal.

·       Highly organized and capable of managing multiple tasks and deadlines.

KEY SKILLS AND ATTRIBUTES

·       Absolute discretion and confidentiality in all matters.

·       Ability to thrive under pressure.

·       Well-spoken, professional, and client focused.

·       Detail-oriented with a commitment to excellence.

·       Excellent verbal and written communication skills.

REMUNERATION / BENEFITS

SALARY:
R – R per month (Depending on Experience)

WHY JOIN US

·       Competitive compensation package.

·       Opportunities for career growth and advancement.

·       A dynamic and collaborative work environment.

·       Commitment to quality, safety, and environmental responsibility.

·       Flexibility to work shifts, weekends, and public holidays as required.

If you are ready to embrace a challenging and rewarding role within the natural skincare and wellness industry and possess the required skills and experience, we encourage you to apply. Africology is an equal opportunity employer, welcoming applications from individuals with diverse backgrounds and experiences. We are excited to welcome a passionate team member who shares our commitment to crafting authentic beauty products rooted in nature and holistic wellness.

Duties and responsibilities are not limited to the above job specifications, and additional requirements and instructions must be adhered to and complied with as needed and within legal limits. Duties, responsibilities, requirements, and/or instructions may change at any time in accordance with business or operational needs.