Customer Service Consultant

17 hours ago

Johannesburg, Gauteng, South Africa Telesure Investment Holdings (TIH) Full time R30 000 - R60 000 per year

Join TIH, home to some of South Africa's leading financial service providers, and grow your career while being part of an organisation with purpose.
Job Purpose
Obtain and capture information from insured or designated persons for purpose of settling claim with insurance carrier. To assist with administrative amendments, provide information and insights on policies, additional benefits and up-sell products to the customer.

Responsibilities
Customer Management (External and Internal)

Help manage customers by carrying out standard activities and provide solutions for first call resolution and completion of customer request and executed according to the required standard.

Customer Needs & Analysis

Ask questions and probe for clarity to gathers relevant information to assist in resolving customer request.

Up-sell Customer Propositions

Identify the products or services that best meet the customer's stated needs, explain the selection to the customer, and influence the customer to make a purchase.

Correspondence

Respond to routine requests using telephonic conversation or emails and to more unusual requests by editing templates to create customised responses (internal and external).

Operational Compliance

Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Administration

Update policy information e.g change of address, change policy holder details, banking details and attend to the customer request on a range of policy related issues. Provide best practice support to customers on the administration process requirements and other departmental systems, in line with claims policy, rules and SLAs.

Personal Capability Building

Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Work Scheduling and Operational Compliance

Work according to an assigned schedule.

Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.

Education
Matric / Grade 12/ SAQA Accredited Equivalent (Essential); Regulatory exam 5 (Advantageous); STI Qualification (Advantageous); Class of Business (Advantageous); Customer Service or Sales certificate/or related qualification (Advantageous)

Experience
2 or more years customer service experience (Essential); 1 year call centre experience (Advantageous).

Think you have what it takes to be part of an unstoppable team who constantly finds better ways to give peace of mind? Don't wait, apply now.

  • customer service consultant

    1 week ago

    Johannesburg, Gauteng, South Africa Smollan Full time R150 000 - R250 000 per year

    We are on the lookout for a Customer Service Consultant based in JHB NorthAs a Customer Service Consultant, you will be responsible for:Customer HandlingAdministrationClient Service1–2 years call centre experience preferable/ Customer service experience/Administrative experienceMatricCustomer service skillsConflict resolution skillsBrand...

  • Customer Service Consultant

    6 days ago

    Johannesburg, Gauteng, South Africa Elitesearch Full time R250 000 - R400 000 per year

    Role: Client Servicing Consultant / Broker Administrator – InsuranceLocation: Office based - Roodepoort A leading SA-based specialist credit insurance solutions provider is looking for a professional Customer Servicing Consultant to join their vibrant team.  They have an international network, delivering globally aligned services in trade credit...

  • Call Centre Customer Service Consultants

    17 hours ago

    Johannesburg, Gauteng, South Africa Skills Excel Full time

    We are looking for an energetic, well-spoken customer service consultant to join our team and answer questions and requests from our customers.The ideal candidate should be well-spoken with a professional demeanor and strong customer service and computer skills.no experience required- WhatsApp Responsibilitiesmanaging inbound and outbound calls.Listening to...

  • Customer Service Agent

    3 days ago

    Johannesburg, Gauteng, South Africa Dis-Chem Life Full time R180 000 - R320 000 per year

    Purpose of the Role:This role exists to create meaningful, memorable experiences for every customer who reaches out for support.As part of the client journey, the Client Services Consultant plays a critical role in turning moments of uncertainty into moments of care where queries are resolved with warmth, service is delivered with intention, and every...

  • Customer Services Coach: BI

    2 weeks ago

    Johannesburg, Gauteng, South Africa Telesure Investment Holdings (TIH) Full time R250 000 - R500 000 per year

    Join TIH, home to some of South Africa's leading financial service providers, and grow your career while being part of an organisation with purpose.Job PurposeProvide coaching, guidance, feedback, recommendations and follow up on identified coaching opportunities to call centre consultants and managers. Focus on an end to end basis on service complaints,...

  • Customer Engagement Consultant

    17 hours ago

    Johannesburg, Gauteng, South Africa TransUnion Full time R60 000 - R120 000 per year

    TransUnion's Job Applicant Privacy NoticeWhat We'll Bring:The Batch Services team, as part of our USA Customer Engagement division, plays a pivotal role in delivering tailored Batch Credit Data Solutions to TransUnion's customers. Working closely with some of our most valued clients, the Consultant leads the relationship from a solution standpoint—ensuring...

  • Client Service Consultant

    3 days ago

    Johannesburg, Gauteng, South Africa Sanlam Full time R40 000 - R60 000 per year

    The role Santam Operations department has a permanent position available for a Client Service Consultant.  What will you do? To offer world class products and services to clients, whilst achieving targets in an inbound and outbound call center environment.   What will make you successful in this role? A Client Service Consultant is responsible...

  • Customer Engagement Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa TransUnion Full time R900 000 - R1 200 000 per year

    TransUnion's Job Applicant Privacy NoticeWhat We'll Bring:The Batch Services team, as part of our USA Customer Engagement division, plays a pivotal role in delivering tailored Batch Credit Data Solutions to TransUnion's customers. Working closely with some of our most valued clients, the Consultant leads the relationship from a solution standpoint—ensuring...

  • Customer Service

    5 days ago

    Johannesburg, Gauteng, South Africa Ntice Sourcing Solutions Full time R120 000 - R180 000 per year

    Job Description A Southern African retail solutions company is looking for customer service professionals who are interested in being trained as Baristas, based in Gauteng and Cape Town About the RoleWe are looking for vibey, energetic, and sales-driven individuals to join our Roastery Coffee teamAre you an energetic salesperson who will actively engage with...

  • Service Consultant

    6 days ago

    Johannesburg, Gauteng, South Africa Nedbank Full time R104 000 - R240 000 per year

    Requisition Details & Talent Acquisition ContactREQ Lebogang MonateClosing Date - 13 November 2025Cluster & LocationPersonal and Private Banking - Consumer Channel Roodpoort, JohannesburgCareer StreamClient ServiceLeadership PipelineManage Self: Technical (MST)Service ConsultantJob PurposeTo educate clients on the convenience, security and functionality of...