Collections Advisor

6 days ago

Johannesburg, Gauteng, South Africa FirstRand Full time R250 000 - R500 000 per year

Job Description

To manage and recover delinquent accounts by proactively engaging with customers, resolving credit-related queries, and negotiating suitable payment arrangements.

The job involves compiling and maintaining accurate credit information, preparing relevant reports, and securing necessary approvals for refinancing and repossession actions. The ultimate goal is to reduce arrears and enhance revenue recovery within defined mandates.

Hello Future Collector II

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our Talent Team in FNB Loans, The Collector's responsibly is to recover delinquent accounts, compile and maintain basic credit information prepares reports obtains approval for refinancing and repossessions.

Are you someone who can:

  • Manage costs / expenses within approved budget to achieve cost efficiencies.
  • Collect arrears and negotiate acceptable RAR's.
  • Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
  • Research and develop new MIS / reports for risk management.
  • Retrieve and manipulate data into an understandable format through extensive data mining and analysis.
  • Conduct risk grading of customer base by input of data into Regulatory Credit Risk reports and models to ensure minimisation of risk to bank for future business.
  • Predictive / Pricing / Profitability model building by model construction and testing through monitoring and maintenance of collections and credit model performance.
  • Manage own development to increase own competencies.

You will be an ideal candidate if you:

  • Minimum Qualification - Matric
  • Preferred Qualification – Related Qualification
  • Experience -1 to 4 years' experience within the role with a key understanding of the Early-stage collections process and Dialer experience

You will have access to:

  • Opportunities to network and collaborate
  • A challenging working environment
  • Opportunities to innovate

We can be a match if you are:

  • Adaptable and curious
  • Analyse complex data sets
  • Thrive in a collaborative environment

Apply now if you are interested in taking the next step. We look forward to engaging with you

FNB respects your privacy and will process the information you have provided to us in accordance with our privacy notice.

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

14/11/25

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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