Marketing Manager Financial Services

2 weeks ago

Johannesburg, Gauteng, South Africa Avatar Advisory - Avatar Human Capital Full time R104 000 - R240 000 per year

Marketing Assistant (Qualified Debt Counsellor) – Job Description Overview

We are seeking a motivated Marketing Assistant who is also a Qualified Debt Counsellor to support our financial services and debt-relief business. This hybrid role combines marketing coordination with professional debt counselling expertise, ensuring our brand reaches the right customers while maintaining compliance with NCR regulations.

Key Responsibilities Marketing & Lead Generation

  • Assist in planning and executing marketing campaigns across digital and traditional platforms.

  • Manage social media pages, content calendars, and customer engagement.

  • Develop marketing materials, brochures, email newsletters, and promotions.

  • Coordinate community outreach, roadshows, and brand awareness events.

  • Assist with market research, competitor analysis, and reporting.

  • Help optimize lead-generation funnels and follow up on warm leads.

Debt Counselling Duties

  • Conduct initial affordability assessments and financial evaluations.

  • Provide clients with professional advice on debt counselling processes.

  • Prepare and submit debt review applications in accordance with NCR guidelines.

  • Communicate with credit providers, attorneys, and payment distribution agencies.

  • Follow up on client documentation, proposals, and negotiations.

  • Ensure compliance with all debt counselling regulations and ethical standards.

Client Relationship Management

  • Respond to customer inquiries in a professional and supportive manner.

  • Maintain client records and assist with administrative tasks.

  • Educate clients about financial literacy, budgeting, and long-term money management.

Qualifications & Requirements

  • Registered and qualified Debt Counsellor with the NCR (valid DC number required).

  • Certificate in Marketing, Business Administration, or related field (advantageous).

  • Strong understanding of debt counselling laws and procedures.

  • Experience in customer service, telesales, or marketing roles.

  • Proficiency in MS Office and basic digital marketing tools.

  • Excellent communication, interpersonal, and problem-solving skills.

  • Ability to work independently and meet deadlines.

Competencies

  • Professional and ethical conduct.

  • Strong organisational skills.

  • High attention to detail.

  • Ability to handle sensitive financial information.

  • Positive, helpful attitude with a client-centric approach

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