frontline services

1 week ago


Johannesburg, Gauteng, South Africa ea06a840-1e31-426c-83ff-662389f4cc36 Full time R900 000 - R1 600 000 per year

Reception and Frontline Services

  • Welcome and assist visitors professionally
  • Maintain a clean and organised reception area
  • Ensure visitors sign in and are directed appropriately
  • Provide refreshments for visitors when necessary
  • Communicate estimated waiting times to visitors

Switchboard Operations

  • Answer and direct incoming calls efficiently
  • Screen and transfer calls to relevant personnel
  • Take and relay messages promptly
  • Ensure all calls are handled courteously and professionally

Administrative Support

  • Maintain a log of all visitors and calls received
  • Assist with document photocopying, scanning, and binding
  • Distribute mail and internal documents to relevant departments
  • Support frontline operations with general administration tasks

Operational Excellence and Compliance

  • Uphold the corporate image and values of Services SETA
  • Report maintenance issues affecting reception services
  • Ensure security procedures are followed at reception
  • Handle basic troubleshooting of office equipment

Support the Optimisation of the Unit

  • Efficiency in managing incoming calls and visitor interactions
  • Stakeholder feedback on service levels
  • Timely and accurate dissemination of messages and documents
  • Compliance with corporate reception and customer service standards

  • National Senior Certificate or equivalent certification (NQF 4)

  • Minimum of 1 year experience in a reception, customer service, or administrative role
  • Experience or knowledge of the SETA environment is an advantage

Closing Date for Applications - 28 November 2025



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