Head of Digital Transformation

6 days ago

Cape Town, Western Cape, South Africa ABC Worldwide Full time R1 200 000 - R2 400 000 per year
Head of a Digital Transformation 

Cape Town CBD

Office Based role 

US working hours 

Reports to VP of Digital Transformation 

Key Responsibilities:

  2. Insurance Process Expertise (Preferred):
    • Apply extensive experience in Property & Casualty insurance processes to analyze and improve workflows.
    • Identify operational challenges specific to insurance and develop customized solutions to address them.
  3. Process Excellence:
    • Conduct thorough evaluations of end-to-end operational steps to identify inefficiencies and eliminate redundancies.
    • Drive and oversee process excellence initiatives, creating streamlined workflows to enhance performance.
    • Leverage Power BI and data analytics to uncover trends, measure outcomes, and inform strategic decision-making.
  4. Continuous Improvement:
    • Foster a culture of continuous improvement by regularly assessing and refining processes.
    • Collaborate with cross-functional teams to implement sustainable improvements that align with business objectives.
    • Must have Lean Six Sigma Green Belt or above.
  5. Digital Transformation:(Must have 4+ years)
    • Lead digital transformation efforts to modernize insurance operations and introduce relevant automation solutions.
  • Insurance Process Expertise:( Must have 8+ years) 
    • Leverage in-depth experience in Property & Casualty insurance OR Life & Annuities processes to understand and analyze workflows.
    • Identify pain points specific to insurance operations and develop tailored solutions to address them.
  • Process Excellence:
    • Evaluate end-to-end operational steps critically to uncover inefficiencies and redundancy. (Blackbelt Lean Six Sigma)
    • Lead and implement process excellence initiatives to establish streamlined workflows and optimize performance.
  • Continuous Improvement:
    • Promote a culture of ongoing improvement by assessing and enhancing processes regularly.
    • Collaborate with cross-functional teams to ensure sustainable advancements that align with organizational goals.
  • Digital Transformation:
    • Champion digital initiatives to modernize insurance operations and introduce automation where applicable.
    • Utilize innovative technologies to elevate the efficiency, accuracy, and customer-centricity of processes.
  • Strategic Engagement and Articulation:
    • Communicate the value of process improvements and efficiencies clearly to stakeholders at all levels.
    • Engage in meaningful, data-driven conversations to secure buy-in for changes and drive alignment on opportunities for transformation.

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