Infrastructure Manager

Faircom, a proud division of the Faircape Group, is a leading Internet Service Provider (ISP) that connects clients through high-speed uncapped fibre solutions, wireless fibre packages, and VoIP connections. We partner with leading infrastructure providers – including managing our own networks – to deliver reliable, world-class connectivity.

We are seeking a detail-oriented, proactive Network / Infrastructure Manager to oversee and optimize a vital part of an established business. In this role, you will influence both strategic direction and daily operations, with the opportunity to benefit from the company's growth through potential shareholding.

This role oversees the entire Group's network and infrastructure, spanning:

• The Claremont Office and Six luxury retirement villages (each with its own body corporates and residential communities)
• Six healthcare centres based on the retirement villages, including both long-term facilities and subacute centres – with a flagship 83-bed subacute unit in Tokai and a growing subacute facility in Somerset West
• Faircom ISP network, serving approximately 4,500 residential and corporate clients

This is a senior leadership position where you will drive performance, ensure network stability, manage supplier relationships, and build a reliable infrastructure to support both our residents and corporate services.

We offer:

• Above-market related salaries to attract top talent
• Quarterly performance bonuses
• Flexi-time (work between 06h30 – 18h30) to support work–life balance
• Modern, centrally located offices in Claremont, close to Cavendish
• Onsite barista offering free coffee and a subsidised vending machine
• Discounted Faircom ISP packages
• Subsidised parking close to the office
• Long service leave in recognition of loyalty and commitment

Duties will include but are not limited to the following:

• Provide strategic leadership in administering and monitoring the Group's network infrastructure, ensuring optimal performance, stability, and reliability across all entities.
• Oversee proactive monitoring and troubleshooting processes, ensuring issues are escalated and resolved efficiently through the relevant teams or service providers.
• Plan, approve, and implement network changes and upgrades to improve efficiency, resilience, and user experience, while aligning with Group objectives.
• Direct and oversee the configuration of networks for new sites, ensuring seamless integration with existing infrastructure.
• Ensure best practice in routing and switching through the team's application of robust protocols and technologies.
• Drive scheduled maintenance and system support, ensuring minimal disruption to both commercial and residential clients, as well as healthcare and office operations.
• Manage the execution of major IT projects (updates, upgrades, migrations, outages), setting realistic timelines, allocating resources, and monitoring delivery.
• Identify and prioritise infrastructure growth areas to support current operations and future expansion.
• Provide oversight for customer growth initiatives, guiding the team in developing innovative strategies to expand the Group's ISP footprint.
• Engage and collaborate with other business units to ensure IT infrastructure supports broader organisational projects and operational needs.
• Ensure robust data protection by managing and testing backup processes, guaranteeing reliability and compliance.
• Oversee the VOIP platform, ensuring clear, cost-effective, and reliable communications across the Group.
• Maintain and enforce accurate network documentation for compliance, governance, and operational reference.

Qualifications

• Qualification: NQF Level 7 (Bachelor's) in Computer Science, Information Technology, or related fields.
• Networking certification in Mikrotik advantageous

Experience and knowledge

• Proven experience in network and infrastructure management, ideally with exposure to ISP environments.
• Proven track record managing enterprise-scale networks with multiple sites.
• Background in ISP operations (provisioning, monitoring, client support) - advantageous
• Knowledge of fibre networks, last-mile connectivity, and carrier management.
• Experience in managing teams

Skills and attributes

• Strong technical expertise in routing, switching (L2/L3), firewalling, and VPN technologies.
• Proficiency in network monitoring and automation tools.
• Ability to design and implement secure, scalable infrastructure solutions.
• Result driven
• Leadership, mentorship, and team-building skills.
• Excellent communication skills to engage with both technical and non-technical stakeholders.
• Analytical mindset with strong problem-solving ability.
• Adaptability to manage priorities across multiple business entities and client group

Specific requirements

• Must have a valid drivers licence and reliable vehicle
• Clear health record
• Clear criminal record
• Clear credit record
• Positive written references

At Faircape we offer above-market related salaries, all salaries will be dependent on each individuals experience, qualifications, skills and attributes

To see more about Faircape and what we have to offer go and look at our informative website

Should you not receive a response within 2 weeks of applying, please consider your application unsuccessful