Digital Content Manager

Company Description

Retail Digital Media (RDM) is a media technology company that specializes in digital signage, in-store audio and content management solutions. By leveraging proprietary hardware, software, and media expertise, RDM provides innovative solutions tailored to meet client needs. Focused on delivering stakeholder value, RDM is dedicated to creating impactful digital media experiences. The company is committed to fostering innovation and excellence in the digital signage industry.

Role Description

This is a full-time, on-site position located in Woodstock, Cape Town. As a Digital Content Manager, you will oversee the management of select digital signage networks and ensure the seamless publication of media content. This role involves quality assurance (QA) of client-submitted content, managing publishing schedules, and utilizing our cloud-based CMS system to distribute content effectively. The ideal candidate will have experience in digital signage, media content management, and cloud-based content publishing platforms.

Key Responsibilities:

Digital Screen Network Management:

• Oversee the health and performance of the digital screen network.
• Monitor screen uptime and troubleshoot any issues in collaboration with the technical team.
• Ensure content is correctly displayed and functioning as intended across all screens.

Content Quality Assurance & Management:

• Review and verify all client-submitted media content to ensure it meets technical and quality standards (format, resolution, duration, compliance, etc.).
• Provide feedback to clients on required content adjustments or modifications.
• Ensure all content adheres to brand guidelines and contractual agreements.

Publishing & Scheduling:

• Develop and manage publishing schedules based on client requirements and campaign timelines.
• Use the cloud-based CMS system to upload, schedule, and deploy content to digital screens.
• Ensure timely execution of content rollouts, updates, and removals.
• Coordinate with stakeholders to confirm publishing plans and resolve scheduling conflicts.

Client & Internal Collaboration:

• Work closely with clients, sales teams, and technical support teams to ensure smooth content deployment.
• Maintain documentation of content publishing schedules, approvals, and screen performance.
• Provide periodic reports on content performance and screen uptime.

Requirements:

• Proven experience in digital signage, media content management, or a related field.
• Familiarity with cloud-based CMS platforms for digital signage (e.g., nfinityX, Vnnox, etc.).
• Experience in building self service kiosks menu flows highly advantageous.
• Strong attention to detail and ability to conduct quality assurance checks on media files.
• Proficiency in managing schedules, deadlines, and campaign timelines.
• Basic understanding of media formats, resolutions, and file compatibility for digital signage.
• Strong problem-solving skills and ability to troubleshoot minor technical issues.
• Excellent communication skills to interact with clients and internal teams.
• Ability to multitask and manage multiple campaigns simultaneously.
• Basic graphic design or video editing experience is a plus.

Preferred Qualifications:

• Experience in digital marketing, media planning, or content distribution.
• Familiarity with cloud-based workflow tools and ticketing systems.
• Knowledge of networked display systems and content playback troubleshooting.
• Understanding of analytics and reporting for content performance tracking.

What We Offer:

• Competitive salary based on experience.
• Opportunity to work in an innovative and growing industry.
• Exposure to exciting digital signage technology.
• Collaborative work environment with opportunities for professional growth.