UX/UI Designer

18 hours ago

Johannesburg, Gauteng, South Africa Africonology Solutions Full time R60 000 - R120 000 per year

Job Advert: UX/UI Designer (Experience Cloud & Human-Centered Design)
Location:
South Africa

Industry:
Financial Services / Digital Channels

Contract/Perm:
Open

Qualifications:
Degree/Diploma in Design, UX, or HCI

Certification:
NN/g (Nielsen Norman Group) Certified

Experience:
6+ Years

We are seeking a talented
UX/UI Designer
with strong experience designing digital experiences for enterprise portals, particularly on Salesforce Experience Cloud. The ideal candidate is creative, customer-obsessed, and skilled at crafting intuitive interfaces and journeys that drive meaningful engagement.

Key Responsibilities

  • Design and optimise user journeys, wireframes, prototypes, and UI components for customer and partner-facing Experience Cloud portals.
  • Apply human-centered design principles to create intuitive, accessible, and visually aligned user experiences.
  • Conduct journey mapping, usability research, and insights analysis to inform design decisions.
  • Enhance customer experience through guided workflows, streamlined navigation, and 360° experience views aligned to standards BR-03 and BR-04.
  • Collaborate with Product Owners, Business Analysts, Solution Architects, and Developers to ensure design feasibility and implementation fidelity.
  • Maintain and evolve design systems, UI patterns, and brand-aligned components across digital touchpoints.
  • Conduct usability testing, prototype reviews, and stakeholder workshops to validate and refine solutions.
  • Deliver high-quality design artefacts that align with enterprise UX guidelines and accessibility standards.

Minimum Requirements

  • Degree or Diploma in Design, UX, HCI, or related field.
  • NN/g Certification (Nielsen Norman Group).
  • 6+ years' experience in UX/UI design within digital platforms, ideally financial services.
  • Proven experience designing for Salesforce Experience Cloud portals.
  • Strong capability in wireframing, prototyping, and interaction design tools (Figma, Sketch, Adobe XD).
  • Solid understanding of human-centered design, journey mapping, and component-based UI systems.
  • Experience working within Agile or hybrid delivery environments.
  • Strong portfolio demonstrating portal design, workflow optimisation, and user experience enhancements.

Key Skills & Competencies

  • Human-centered design (HCD)
  • UX research & usability analysis
  • Journey mapping & workflow design
  • Experience Cloud portal design
  • Interaction & visual design
  • Prototyping (Figma, XD, Sketch)
  • Stakeholder collaboration
  • Accessibility & UX governance

Why Join Us?

  • Shape high-impact digital experiences for a leading financial institution.
  • Work on modern Salesforce Experience Cloud platforms with strong executive visibility.
  • Create intuitive, meaningful journeys that uplift customer satisfaction and engagement.

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