Customer Service Representative

2 weeks ago

Johannesburg Metropolitan Area, South Africa Mitra SK Full time R40 000 - R120 000 per year

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities


• Coordinating with auditors on operations audit such as ISO/IEC 17025:2017 etc.


• Any other work assigned by the management/branch


• Looking after all customer needs and ensuring customer satisfaction


• Coordinating with Operations and Laboratory, compiling information and submitting same to customers through MSK IMS or other means of communication in a manner that is comprehensive, accurate, in time and matches customer requirements for information


• Ensure timely certification and billing


• Tracking credit limits in coordination with Accountant for each customer prior to new job/ vessel hosting


• Getting repeat orders from existing customers by checking their company financial background in terms of payment


• Coordinating on result finalization for vessels


• Preparing related MIS such as Vessel MIS, Activity Report, Customer Complain, Customer Feedback, Market share etc.


• Assure best services through EADA tools like i-APT etc.


• Visit Laboratory when required to check and maintain documents in Laboratory.

Qualifications

  • At least 2 - 3 years' of relevant work experience
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work

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