IT Solution Delivery Manager

Company Description

Why Babble?

Babble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers.

We are specialists in:

• Microsoft Modern Work
• Cybersecurity
• Contact Centre Technology
• Mobile Solutions
• Communications & Connectivity

With nearly 15,000 customers, we're just scratching the surface of our potential. Many of our clients currently benefit from one or two of our technologies, presenting an incredible opportunity to introduce them to our full suite of market-leading solutions.

Join us on this exciting journey and let's achieve greatness together

About Us | Leading UK Cloud Solutions Provider | Babble

Job Description

Join Our Dynamic Team as a IT Solution Delivery Manager

Are you passionate about telecoms? Do you thrive in a fast-paced, innovative environment? At Babble, we're on a mission to to be our customer's most trusted advisor for cloud-based technologies. We're looking for passionate and talented individuals to join our dynamic team. If so, we have the perfect opportunity for you

What will you be doing?

Provide a world class solution delivery service for clients by supporting and managing a team of Project Delivery Engineers, Solution Delivery Consultants and Solution Architects. Working closely with other departments within Babble including our Project Management function, Field Engineers and others. The team are currently responsible for deploying a wide variety of IT and Networking products including Modern Workplace, Azure, Mimecast, Acronis, On SharePoint, on-prem servers, and Networking equipment such as Firewalls, Wireless Access Points, and others.

As the team manager, you will be responsible for your team's progress, ensuring all projects are delivered to the highest standard and within suitable time frames, whilst maintaining a high level of communication with the client.

Accountabilities and Deliverables:

• Managing team workload and distribution of projects to team members and external contractors as required.
• Responsible for managing and improving the team's performance, managing their workload, and planning their progression/upskilling.
• Identify areas for process improvement, and methods to improve the overall customer experience.
• Ensure your team maintains a high level of accuracy in recording information and activities into Babble systems such as Salesforce and
• Liaise with other teams, departments and customers when project escalation is required.
• Manage the teams leave requests and HR functions.
• Complete/Update technical documentation.
• Mentor and train colleagues.
• Monitoring and managing time tracking and the financial success of the team – specifically ensuring that work is delivered on time and on budget

What else looks good for this role:

• Friendly and confident. Comfortable liaising with various departments, both internal and external.

• Ability to provide high levels of customer service and have a thought process that considers the entire customer experience.

• Natural leader, motivate, manage and encourage your team.

• Strong communication skills, both written and verbal.
• Focused on key deliverables and KPI's – ensuring the work gets done
• Excellent troubleshooting skills are advantageous.
• Attention to detail is crucial to case and escalation management.
• Display proactive, determined, and persistent attitude.
• Capable of working both independently and as part of a team.
• Exhibit eagerness to learn and grow.

Qualifications

• Previous experience in a team lead role is necessary (2 years minimum). Experience in a managed services environment is advantageous.
• Proficient with multiple technologies and dealing with difficult and sensitive technical problems.
• Comfortable with escalation handling and liaising with stakeholders both internal and external.
• Knowledge and experience with common Microsoft Technologies (365, Azure, Windows Server, Hyper-V).
• Knowledge and experience with networking technologies (Firewalls, VLAN, DHCP/DNS, Switching)
• Knowledge and experience with endpoint protection platforms and anti-virus management.
• Knowledge and experience with Backup and DR technologies.

Additional Information

Why work for Babble?

• Risk cover; covering Life Cover, Critical Illness Cover, funeral benefits and some Disability benefits
• 22 days holiday Balance PLUS UK Bank Holidays - with increased annual leave based on length of service
• 5% allowance based on basic salary that can be towards Medical Aid.
• UPS provided to assist with load shedding (2-4hrs power for a laptop)
• Babble issued laptop
• Annual Company Celebrations

Home-Working Policy

• Your location will be home based, and you will require stable internet connection.
• It will be your responsibility to have a solution in place to mitigate loadshedding to ensure you are able to work your normal shifts effectively, working from a public space is not deemed a acceptable solution.
• As a home worker we expect you to have a suitable work set up, desk and a chair in a quiet space.

The recruitment journey

We want to fill this role quickly, but we want to get the right person. The recruitment process will consist of a screening call. If you proceed past this then you will have an interview over Teams and possibly a follow up interview and competency testing depending on the role requirements.

Direct Candidates Only

Babble | Leading UK Cloud Solutions Provider