Account Manager

For over 20 years, the International Institute of Business Analysis (IIBA) has helped shape the practice of business analysis to achieve better enterprise outcomes. A professional association with 30,000 members, 120 chapters, 1,500 volunteers, and 500 partners worldwide, IIBA supports the recognition of business analysis within organizations. It enables networking and community engagement, provides foundational standards and resources, and offers internationally recognized certification programs for career advancement.

IIBA is dedicated to advancing the field of business analysis. This role offers a unique opportunity to make a meaningful impact by contributing to a global community that values collaboration, innovation, and excellence. Employees benefit from a supportive work environment, and the chance to work with a dynamic team of professionals passionate about shaping the future of business analysis. If you are passionate about supporting a growing profession, then this may be the place for you.

This position is open to candidates across South Africa, with all employees working remotely from their homes. Candidates must have a suitable space at home they can use for work, along with reliable high-speed internet. This role may require employees to work non-standard hours to support global needs, though typically they will work during standard core hours (i.e., 9 a.m. to 5 p.m.) when non-standard hours are not required.

IIBA is an equal opportunity employer and is committed to fostering an inclusive environment in accordance with applicable human rights and accessibility legislation. If contacted for an employment opportunity, please inform Human Resources if you require any accommodations.

Job Summary

As an Account Manager, you will be instrumental in launching operations in a new geographic territory, fostering community engagement, and enhancing capabilities with partners. This position involves establishing and nurturing client relationships, understanding partner needs, and ensuring overall satisfaction. Successful candidates will possess strong communication skills, a strategic mindset, and the ability to collaborate cross-functionally to meet partner objectives in an unexplored market.

As an Account Manager, you will play a pivotal role in fostering community engagement and enhancing capabilities with partners in an assigned geographic territory. This position is designed for individuals with 3-5 years of relevant experience, providing an opportunity to manage customer accounts and a pathway to growth within the IIBA ecosystem.

Responsibilities

Community Development and Capability Building:

• Drive community engagement activities, including events, tradeshows, and presentations.

• Cultivate relationships with chapter leadership, business analysis consulting firms, higher education institutions, and Endorsed Education Providers (EEPs).

• Organize collaborative events for corporate members, working closely with partners, corporate members, and/or chapters.

Account Management:

• Establish and maintain relationships, aiming for a renewal rate of over 85%.

• Focus on securing commitments to increase membership and adoption of certification with new and existing corporate members.

• Conduct ongoing needs assessments, identify opportunities for upselling and cross-selling, and suggest program enhancements to grow accounts

Ecosystem Development:

• Act as an IIBA Ambassador to introduce the program to prospective and existing Corporate Program Members, the Business Analysis community, chapters, partners, and the broader business community in the new territory.

• Support the facilitation of Corporate-specific webinars, focus groups, member meetings, etc.

• Represent the program at virtual and in-person events (e.g., Chapters, conferences)

Requirements

• 3-5 years of experience in a related field, emphasizing relationship building and expanding existing accounts, including 2 years of operational experience, including process improvement and some program management.

• Experience in a business-to-business and business services sales environment,

• Strong communication skills, both written and verbal.

• Technically savvy and self-service
  
  oriented.

• Problem-solving mindset

• Entry Certificate to Business Analysis (ECBA) certification required within one year of hiring.

• Multi-language capabilities are an asset.

• Familiarity with professional certification programs and/or membership-driven organizations is a definite asset.

• Familiarity working in a global and/or virtual organization is preferred.