Senior Onboarding Manager

4 days ago

Sandton, Gauteng, South Africa Catch Full time R500 000 - R1 200 000 per year
Our client is looking for a highly-organized Onboarding Specialist to join their Customer Success team and deliver a seamless, efficient onboarding experience for both customers and partners. Reporting to the Director of Customer Success, you'll manage onboarding and migration projects with exceptional project and stakeholder management skills. If you've got a customer-facing background, ideally in the tech or startup world, and a proven track record in project management, we want to hear from you This is a key, high-impact role that sets the tone for our customers' journey—and with it being the first role of its kind, you'll have the unique opportunity to shape and optimize our processes.
Your responsibilities will include:
- Cross-team collaboration: working closely with Sales and CSMs to ensure a seamless handover from point of
sale, plus our internal Ops team for any nuanced set ups.
- Project management: at the core of this role, you will project manage all customer onboarding and migration
cases (training, collating all relevant documentation, timeline management etc.) which will require balancing
internal work and ensuring customers carry out their own relevant tasks.
- Stakeholder management: you will confidently manage stakeholders and their expectations (where
necessary) throughout the process. Clear communication and providing proactive updates is imperative in
this role.
- Problem solving: things may not always go as planned, so when unforeseen challenges arise you think and
act proactively to help resolve them, all whilst reassuring the customer along the way.
- Process optimisation: this is a new role in a start up, so always critically thinking to find ways we can scale
and optimise our processes is crucial.

Skills & Experience
You have:
- 6+ years experience in a relevant customer-facing role
- Strong experience in project management (ideally using )
- Excellent communication skills and can build rapport and trust with customers quickly
- The ability to effectively prioritise and manage multiple projects simultaneously
- A startup mentality: you thrive in a fast-paced environment and always look for ways to improve
- A track record of being able to problem solve efficiently
- (Bachelor / Honors degree)

Preferred Skills:
- Experience with Salesforce and
- Experience working in tech / a startup / scale-up
- Owning KPIs and spotting ways to improve them

Compensation & Benefits
What you'll get:
- The opportunity to be the first person in a role like this, so plenty of room to shape and evolve it
- A unique customer-facing role that works at the intersection of multiple teams so your impact will
be endless
Competitive packages: Earn a competitive market salary
- Share Incentive Scheme. We grow, you grow.
- Generous Vacation Policy: We think time off is essential… and we encourage it
- Team lunches, breakfasts and Unlimited Coffee, Drinks & Healthy Snacks: Because we love spoiling our team
- Hybrid Working: We offer you an autonomous environment to perform at your highest level; whether it's
in-office or remote.

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