Sales Engineer

5 days ago

Bloemfontein, Orange Free State, South Africa Boardroom Appointments Full time R900 000 - R1 200 000 per year


Minimum requirements:

  • Matric / Grade 12
  • Certificate in Sales and Marketing or equivalent (NQF 5)
  • Diploma in Sales and Marketing or equivalent (NQF 6)
  • 3 years as a Sales Representative or similar role within the Manufacturing or retail environment
  • Computer Literacy (Basic MS Office; and SAP, ERP Systems and other job-specific software systems)
  • Communication skills (both verbal and written)

Responsibilities:

  • Implements sales initiatives in accordance with Industrial Strategy and Plan
  • Provides monthly feedback and reporting to the Business Manager: Industrial on status for existing and new business
  • Analyses and provides feedback on buying patterns of customers in geographical area in order to meet target objectives
  • Ensures that technical developments in the market are reported to the Business Manager: Industrial for escalation to the Technical / Marketing team on an ongoing basis
  • Ongoing tracking and reporting on competitor activity in the region
  • Sales Operations and Optimization
  • Provides ideas to increase sales; grows market share to budget requirements ensuring target achievement
  • In conjunction with the Business Manager: Industrial provides input to the development of model stock for each customer to decrease rotations
  • Determines POS material requirements per customer
  • Makes recommendations on product enhancements for improved sales potential
  • Identifies potential dealers and distributors for new- and cross-selling business opportunities
  • Updates customer database and ensures accuracy of all master data per geographical area (critical for CRM purposes)
  • Resolve or escalate all customer queries/complaints according to relevant company policies and procedures
  • Customer Service and Business Relationships
  • Represents the company in meetings with relevant stakeholders
  • Identifies and solves problems creatively whilst demonstrating a high level of integrity in line with company core values
  • Builds and sustains sound relationships, both internally and externally toward the achievement of business objectives
  • Educates customers to ensure they remain updated with technical product changes
  • Implements new marketing- and promotion ideas; and assists customers in aligning their strategy with that of the Company marketing strategy
  • Visits customers and potential new customers according to a set of daily calling cycle and, if applicable, a new business development schedule
  • Assists customers in credit applications and opening of new accounts
  • Analyse and provide feedback on buying patterns of customers in geographical area in order to meet target objectives
  • Assess and manage all warranty claims, according to set policies & procedures, with the exception of those weeks attended to by service representatives
  • Provide ideas to increase sales within the area of responsibility
  • Build and sustain great customer service levels and business relationships in support of business objectives
  • Build and sustain good internal service levels and business relationships with the Central functions in support of business objectives (Finance, HR, Marketing, Operations etc.)
  • Training of customers to ensure customers are kept up to date with technical product changes
  • Implementation of new marketing and promotion ideas and assist customers in aligning their strategy with that of the Company marketing strategy
  • Monitor monthly sales per customer, understanding reasons for volume gains / declines
  • Resolves or escalates all customer queries / complaints according to relevant company policies and procedures
  • Assesses and manages all warranty claims, according to set policies and procedures (with the exception of those attended to by service representatives)
  • Ensures compliance to all relevant company sales and operations policies and procedures
  • Identifies, reports and mitigates risks or areas of concern to management within own department and area of responsibility
  • Monthly reporting and meetings with the Business Manager: Industrial to feedback status for existing and new business
  • Implements initiatives in accordance with the Marketing Strategy
  • Managing market share for all types of solar energy and renewable products
  • Maintain and monitor market share on a monthly basis
  • Grow market share to budget requirements ensuring target achievement
  • Feedback on sales activity is done monthly at the Industrial Review meeting at Business Unit Level
  • Ensure that technical developments in the market are reported to the Business Manager: Industrial for escalation to the Technical/Marketing team on an ongoing basis
  • Ongoing tracking and reporting on competitor activity in the region
  • Cost and Financial Control
  • Conducts regular pricing surveys in the region and report findings to the Business Manager: Industrial so as to maintain and grow market share
  • Ensures relevant sales targets are achieved in accordance with budgetary stipulations / requirements
  • Regularly meets and discusses action plans regarding overall debtors as per standard trading terms and conditions
  • Ensures adherence to the expense policy and that operational costs are curbed by reducing unnecessary expenses
  • Ensures discounts are managed in accordance with set parameters

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