Service & Support Engineer

14 hours ago

Cape Town Richmond Park ZA Rubicon Full time R150 000 - R250 000 per year

This role is responsible for managing a team on and off site that attends to day-to-day technical inquiries within the division, and ensure that all sales staff and customer technical tickets are serviced and closed. The ultimate aim is to ensure adequate technical skills are available within the branch to support our customers in after-sales service.

Role responsibilities:

  • Attend to customer technical support requests (received electronically or telephonically)
  • Attend site in local, national, and potentially international locations to:
    • assist in commissioning new systems
    • assist in the diagnosis of faulty equipment
    • troubleshoot any other issues
  • Assist senior support engineers in their support cases
  • Assist sales consultants with technical inquiries around our products and systems
  • Assist in system design
  • Assist in troubleshooting faulty equipment
  • Diagnose warranty claims
  • Liaise with factories and suppliers on technical issues
  • Assist in the creation of technical documentation for new products
  • Regularly attend supplier training as designated
  • Work closely with the other tech support staff around the country to:
    • Collaborate on improving systems
    • Help resolve issues in other areas where skills can be shared for the common good
    • Investigate and document potential serial issues
    • Assist R+D department in product specification and development when necessary.
    • Meet regularly to discuss tech support issues
    • Document/record activities within the company CRM

Role requirements are:

  • At Minimum a Matric/NQF4 equivalent plus one or more of the following:
    • Electrical qualification, wireman's licence highly advantageous
    • Technical support background and experience of at least 3-5 yrs in similar environment e.g. Renewables/Solar etc.
    • Technical Field support experience e.g. experience with PV systems, communications such as CAN bus and RS485
    • Engineering experience as well as commercial site experience
    • Experience managing a team in a similar environment
    • Other relevant diploma (eg: renewable energy) advantageous
    • Driver's licence and own vehicle

Key personal attributes:

  • Computer literacy – highly Computer literate and comfortable with basic technical aspects of common operating systems with Microsoft Office general excellence
  • Competent Professional business written and verbal communications skills. The ability to express yourself clearly and effectively within the company.
  • An ability to provide excellent customer service - Service focus by responding to Internal customers' needs by doing it right the first time.
  • Excellent time management, organizational, and follow-through skills. Disciplined Approach by being Punctual, Strong Attendance Record, getting back to customers, suppliers, and internal staff, and returning calls.
  • Attention to detail while maintaining the ability to see the implications for the bigger picture
  • An ability to respond quickly and accurately to requests
  • A creative outlook with a problem-solving attitude.
  • Self-motivated - Meet and exceed all that is required of you in your job.

  • Senior Structural Engineer

    3 weeks ago

    Cape Town, South Africa Gig Engineer Full time

    About the Role We are looking to recruit a Senior Professional Structural Engineer to fulfil the role of Technical Lead in MCF & Industry in South Africa teams, which are looking to recruit to expand and develop their South Africa‑based Structural Engineering team to assist with our growing workload. Requirements Desired Qualifications and Professional...

  • Senior Engineer

    4 days ago

    Cape Town - Richmond Park, ZA Rubicon Full time R70 000 - R120 000 per year

    In this role, you will support our Commercial team across the country and engage directly with customers to provide sound engineering advice and design. This will entail providing effective and efficient communication on opportunities with customers, energy modelling, solution designs, feasibility studies, and project ownership.The role requires knowledge in...

  • Data Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa Gig Engineer Full time R250 000 - R450 000 per year

    Position:Data EngineerLocation:Cape Town (Hybrid)Contract:12 MonthsRole DescriptionPerform code peer reviews of Junior Software Engineer buildsSupport the Technical Delivery Lead in translating requirements to Junior DevelopersSupport the Technical Delivery Lead in framework optimization initiativesSupport the Technical Delivery Lead in managing CI/CD...

  • Finance Controller

    6 days ago

    Cape Town, South Africa Tower Group Full time

    Our client, a leader in the liquor industry is seeking a qualified Finance Controller to join their Marketing team based in Cape Town.MINIMUM REQUIREMENTSMatric 3 to 4 years of Finance experienceExperience leading a team Experience in the industry is highly recommended Superior Microsoft Excel SkillsSound SAP experienceMAIN JOB FUNCTIONS Oversee the...

  • Assistant Director: Immovable Asset Register, Ref No. Doi 71/2024 R1

    20 hours ago

    Cape Town, South Africa Western Cape Government Full time

    **Job Purpose**: The Department of Infrastructure, Western Cape Government has an opportunity for a suitably qualified and competent individual to to assist in the management of the Immovable Asset Register (IAR) and execute ownership/ custodian related functions including the preparation of Strategic Immovable Asset Management Plans, for example assist with...

  • Assistant Director

    20 hours ago

    Cape Town, South Africa Western Cape Department of Health Full time

    **Closing Date** - 2025/05/26 **Reference Number** - WCG240710-2 **Tracking Number** - DOI 71/2024 R1 **Job Title** - Assistant Director: Immovable Asset Register, Ref no. DOI 71/2024 R1 **Department** - Department of Infrastructure **Salary level** - 9 **Enquiries** - Mr G Meyer at (021) 483 2601 **Job Type** - Permanent **Location - Country** -...

  • Service & Support Engineer

    4 weeks ago

    Cape Town, South Africa Rubicon Full time

    Rubicon Cape Town, Western Cape, South Africa Overview Join to apply for the Service & Support Engineer role at Rubicon . This role is responsible for managing a team on and off site that attends to day-to-day technical inquiries within the division, and ensures that all sales staff and customer technical tickets are serviced and closed. The ultimate aim is...

  • Service & Support Engineer

    4 weeks ago

    Cape Town, South Africa Rubiconsa Full time

    This role is responsible for managing a team on and off site that attends to day-to-day technical inquiries within the division, and ensure that all sales staff and customer technical tickets are serviced and closed. The ultimate aim is to ensure adequate technical skills are available within the branch to support our customers in after-sales service. Role...

  • Support Services Engineer

    2 days ago

    Cape Town, Western Cape, South Africa Advania UK Full time R18 400 - R28 800 per year

    About UsWe are the tech company with people at heart.At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT...

  • Assistant Director: Immovable Asset Management, Ref

    1 week ago

    Cape Town, South Africa Western Cape Government Full time

    **Job Purpose**: The Department of Infrastructure, Western Cape Government has an opportunity for a suitably qualified and competent individual to develop and manage the Immovable Asset Register (IAR) and execute related ownership/ custodian functions including the preparation of Strategic Immovable Asset Managemen Plans. **Minimum Requirements**: An...