Business Representative

7 days ago

Benoni, Gauteng, South Africa Boardroom Appointments Full time R250 000 - R500 000 per year


Minimum requirements:

  • Diploma / Certificate or equivalent (NQF 5)
  • Up to 3 years as a Business Representative or similar role within the Manufacturing environment
  • Computer Literacy (Basic MS Office; and SAP, ERP Systems, Salesforce and other job-specific software systems).

Responsibilities:

  • To provide support to Sales and Marketing in respect of Sales, Administration, Stock Control and rendering the highest standards of customer service toward achieving departmental targets.
  • Canvassing and opening of new customer accounts based on their viability as future customers.
  • Monitor monthly sales per customer using the Sales Management process.
  • Daily extrapolation of sales information from the SAP system to assess actual units against target units and implement a plan of action if necessary.
  • Accounts established on behalf of customers and sales monitored on a monthly basis.
  • Sales information extracted from SAP and utilized for assessment purposes.
  • Feedback provided to relevant stakeholders.
  • Marketing and promotional ideas provided to relevant stakeholders.
  • Trade evenings and entertainment adequately arranged and successfully executed.
  • Customer relations established and maintained.
  • Market share and customer based grown and maintained.
  • Credit and debit processes in place, monitored and optimized.
  • Query resolution on time and professionally dealt with.
  • Customer satisfaction index.
  • Company assets maintained and loss / damage prevented.
  • Meeting attendance.
  • Operates within controls and procedures in order to ensure the integrity of The Company.
  • Reports risks or areas of concern to management within own operating area.
  • Promotes compliance with all relevant regulations and procedures to prevent fruitless, wasteful and irregular expenditure.
  • Provide monthly feedback to the Regional Manager on all activities relating to the customer.
  • Introduce new marketing and promotion ideas and assist the customer in aligning its strategy with that of the Company (Marketing Strategy)
  • Appropriate support in master and dynamic route planning in collaboration with Warehouse staff and Value Logistics.
  • Host regular trade evenings and suitable entertainment in order to promote the product and grow/ develop customer relations.
  • Initiate and monitor all promotional activity in order to develop and grow existing customer base and market share in consultation with the customer and Regional Manager.
  • Assist with the credit application process.
  • Co-responsible with debtors for effective, timeous collection of outstanding debtors monies.
  • In collaboration with debtors, ensure that all outstanding debtors are less than 45 days at all times.
  • Assist debtors staff in resolving customer queries.
  • Pro-actively manage customers with potentially high risk for the Company and liaise with debtors in respect of any action planning that needs to be done.
  • Responsible for ensuring that vehicles and other company equipment are maintained in accordance with company policy and procedure.
  • Monthly SBO meetings with Regional Manager to feedback status if new business.
  • Stock availability / levels.
  • Query resolution on time and professionally dealt with.
  • Stock forecasting completed on a monthly basis.
  • Stock rotations and replenishments monitored.
  • Customer satisfaction index.
  • Liaise with Warehouse on an ongoing basis to ensure optimal availability of stock in an effort to resolve any outstanding queries.
  • Assist with consignment stock process when required.
  • Monitor buying patterns of all customers to assist in the forecasting of stock requirements on a monthly basis.
  • Monitor stock rotations and replenish with new stock in need.
  • Assist the customer in managing their own stock levels and mix.
  • Client / employee satisfaction index.
  • Comebacks / discrepancies minimized.
  • Customer satisfaction levels through joint visitations with Regional Manager.
  • Meeting attendance.
  • Customer information kept updated.
  • Maintains effective working relationships with employees and customers to render highest quality of services.
  • Identifies and solves problems whilst demonstrating a high level of integrity in line with Company core values.
  • Ensure daily and weekly discussions take place with CIC and other aforementioned stakeholders to ensure that all customer queries are followed up and satisfactorily resolved.
  • Provide regular presentation / training to customers on products and pricing to ensure that the customers are kept up to date with technical product changes.
  • Assist customer liaison department with maintaining customer base by updating customer information when necessary.
  • Provide the customer with stands, POS material, claims and rotation procedure training.
  • Update customer database by providing new information regarding new customers and / or updating existing information.
  • Cost and expenditure monitored waste minimized.
  • Pricing structures in place and kept updated.
  • Gross profit monitored and action plans implemented (as necessary).
  • Company resources optimized.
  • Supports the effective and transparent use of financial and other resources.
  • Ascertain whether correct pricing structures are in place at all times.
  • Manage and monitor gross profit on a daily basis and implement action plan if necessary.
  • Reduce operational costs by optimizing company resources (cellphone, car) and curbing unnecessary expenses.
  • Limits expenditure, reduces costs and ensures deviations from budgetary limits are reported to direct Manager.

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