Service Manager

1 week ago

Johannesburg, Gauteng, South Africa Cummins Full time R1 200 000 - R2 400 000 per year
Job Description

We are looking for a talented Service Manager - Gauteng and Northwest to join our team specializing in Service for our Distribution Business Unit in Johannesburg, Gauteng, South Africa.

In this role, you will make an impact in the following ways:
  • Manages all operations including service staff and supervisors; resolves most complex business problems for those on the team.
  • Provides employees timely and constructive performance feedback; develops employees and provides opportunities that enhance employee career growth.
  • Leads continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.
  • Regularly reviews key performance indicators for service operations and addresses issues and opportunities.
  • Ensures the volume of work produced meets company standards and ensures customer satisfaction.
  • Identifies trends and initiates changes/improvements necessary to achieve goals and objectives while ensuring customer needs are met without interruption to service levels.
  • Established positive and professional working relationships with key customers.
  • Establishes goals and targets for the service operations; measures, reviews and maintains superior customer satisfaction levels.
Responsibilities

To be successful in this role you will need the following:
  • Advanced Troubleshooting & Diagnostic Skills:
    Ability to interpret customer complaints, follow structured workflows, and use specialized tools (mechanical, electronic, and software) to isolate and resolve issues accurately.
  • Proficiency with Electronic Service Tools:
    Familiarity with the full suite of diagnostic hardware and software tools, and the ability to interpret their outputs to guide repair decisions and service actions.
  • Meticulous Documentation & Process Compliance:
    Skill in capturing and verifying technical and customer data, documenting service actions in business systems, and adhering to warranty and service protocols for accurate claims and historical tracking.
  • Effective Escalation & Communication:
    Capability to identify when issues require higher-level expertise, escalate appropriately while maintaining customer responsiveness, and clearly communicate findings and resolutions across teams and systems.
Qualifications

Education/ Experience:
  • College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
  • Intermediate level of relevant work experience in a technical field, including team leadership experience, required.
  • This position may require licensing for compliance with export controls or sanctions regulations.
About Us

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

  • IT Service Manager

    1 week ago

    Johannesburg, Gauteng, South Africa Network International Full time R1 000 000 - R3 000 000 per year

    Job DescriptionJob Specification: IT Service Manager – ITIL Service Operations & ImprovementLocation: JohannesburgDepartment: IT Service ManagementReports To: Head of Service Delivery/ Senior Service Delivery ManagerEmployment Type: Full-TimeRole PurposeThe IT Service Manager is responsible for the end-to-end delivery and continual improvement of...

  • Service Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa FNB South Africa Full time R1 000 000 - R2 000 000 per year

    Job DescriptionResponsible for activities associated with the identification prioritisation and resolution of reported problemsHello FutureService Manager (Exchange Control)Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.As part of our...

  • Service Delivery Manager

    5 days ago

    Johannesburg, Gauteng, South Africa SavageOne Pty Full time R1 200 000 - R2 400 000 per year

    Job Overview:We are seeking a results-driven Service Delivery Manager with 5-9 years of experience to oversee and optimize service delivery across our client portfolio. You will ensure high-quality service performance, build strong relationships with stakeholders, manage escalations, and drive continuous improvement in service management processes.Key...

  • Client Services Manager

    6 days ago

    Johannesburg, Gauteng, South Africa Parvana Full time R900 000 - R1 200 000 per year

    Job DescriptionAbout our client:Our client offers financial service solutions helping their clients achieve their dreams. With an emphasis on culture fit, they boast a dedicated team of over 600 employees, many with over a decade of tenure. They have built their culture on a feeling of togetherness, trust and respect and are always looking to support...

  • Soft Services Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Tsebo Solutions Group Full time R250 000 - R450 000 per year

    About UsTsebo Facilities Solutions is looking for a Soft Services Manager who will be responsible for Overall management and delivery of all Soft Services disciplines on the contract in a manner that achieves the objectives of contract by proactively managing the soft services in accordance with the Master Service Agreement ensuring delivery of a consistent...

  • IT Service Delivery Manager

    3 days ago

    Johannesburg, Gauteng, South Africa Old Mutual Full time R780 000 - R1 164 000 per year

    Let's Write Africa's Story TogetherOld Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job DescriptionThis role is responsible for delivery of a variety of IT services to support business objectives and is individually accountable for achieving results through others, over periods of 3 months to a year. The Service...

  • Service Operations Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa FirstRand Full time R600 000 - R1 200 000 per year

    Job DescriptionTo effectively manage and oversee all operational aspects in the achievement of the business objectivesHello Future Service Operations ManagerWelcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.As part of our team, you will...

  • Facilities Services Manager

    5 days ago

    Johannesburg, Gauteng, South Africa Excellerate JHI Full time R1 200 000 - R2 400 000 per year

    Who we areWe are a leading real estate services company that combines global standards with specialised local knowledge to create customisable high-performance solutions for our clients.  We advise property owners and occupiers on every aspect of their property strategies and assist them in the development, buying, selling, leasing, valuing and management...

  • Client Services Manager

    17 hours ago

    Johannesburg, Gauteng, South Africa FirstRand Full time R1 000 000 - R2 000 000 per year

    Job DescriptionThe purpose of the role is as follows: To strategically manage client relationships and oversee the delivery of client services to ensure optimal client satisfaction, operational efficiency, and regulatory compliance. To join a team of servicing professionals, drive performance excellence, foster collaboration and implement strategic...

  • Cyber, Services Manager

    5 days ago

    Johannesburg, Gauteng, South Africa Boardroom Appointments Full time R2 000 000 - R2 500 000 per year

    Minimum requirements:First Degree in Information Technology3 - 4 years Proven experience in risk management 5 - 7 years Prior experience in providing managed services to customers and Experience in managing vendors/suppliers of professional IT services5 - 7 years Strong IT understanding gaining insight into digital and platform operating models and Cyber...