Customer Support Specialist

11 hours ago


Durban, KwaZulu-Natal, South Africa Integrity Software Full time

Company Description

Integrity Software is a software company specializing in dynamic policy management solutions tailor-made for the short-term insurance industry. We deliver simple-to-use insurance solutions that create efficient and long-term partnerships with those seeking a competitive advantage.

Role Description

This is a full-time on-site role for a Customer Support Specialist, located in Durban. The Customer Support Specialist will handle customer inquiries, assist clients with any product-related issues, and provide technical support. Day-to-day tasks include responding to customer communications, diagnosing and troubleshooting technical problems, and maintaining high levels of customer satisfaction.

Qualifications

  • Customer Support and Customer Satisfaction skills
  • Interpersonal Skills and Analytical Skills
  • Technical Support & Troubleshooting skills
  • Strong verbal and written communication skills
  • Ability to work independently and collaboratively in a team environment
  • Experience in the insurance or software industry is a plus
  • Bachelor's degree in Business, Information Technology, or related field


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