Customer Support Specialist
11 hours ago
Company Description
Integrity Software is a software company specializing in dynamic policy management solutions tailor-made for the short-term insurance industry. We deliver simple-to-use insurance solutions that create efficient and long-term partnerships with those seeking a competitive advantage.
Role Description
This is a full-time on-site role for a Customer Support Specialist, located in Durban. The Customer Support Specialist will handle customer inquiries, assist clients with any product-related issues, and provide technical support. Day-to-day tasks include responding to customer communications, diagnosing and troubleshooting technical problems, and maintaining high levels of customer satisfaction.
Qualifications
- Customer Support and Customer Satisfaction skills
- Interpersonal Skills and Analytical Skills
- Technical Support & Troubleshooting skills
- Strong verbal and written communication skills
- Ability to work independently and collaboratively in a team environment
- Experience in the insurance or software industry is a plus
- Bachelor's degree in Business, Information Technology, or related field
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