Quality Governance Manager

We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.

Quality Governance and Compliance:

• Develop and maintain quality policies, procedures, and guidelines that promote a culture of quality and safety.
• Ensure consistent implementation of quality governance framework across different divisions within the Group.
• Monitor and assess the impact of quality governance initiatives, measuring performance against established objectives.
• Conduct ongoing evaluation and review of quality governance initiatives to ensure they meet intended objectives and identify opportunities for enhancement.
• Develop and a quality improvement methodology for the Group, to drive continuous improvement and quality excellence.
• Drive compliance with relevant regulatory requirements, industry standards, and organisational policies.
• Develop, implement, and maintain a quality management system that meets the requirements of ISO 9001/7101 and OHSC regulations.
• Provide awareness and training to management teams and staff on quality management systems and governance principles, policies, and procedures.
• Contribute to the development and submission of monthly SHEQ reports, as well as periodic reporting to the COC Board Sub-committee and Senior Leadership, ensuring timely and accurate reporting on quality governance metrics and initiatives.

Audit and Risk Management/Quality Assurance:

• Develop and manage audit and quality review schedules to ensure compliance with quality standards, business and regulatory requirements.
• Coordinate and conduct audits/quality reviews to ensure compliance with quality standards and regulatory requirements.
• Develop and assist different divisions to develop risk-based audit tools to identify and assess quality or business-related risks.
• Analyze audit findings and drive implementation of corrective actions to address non-conformities.
• Ensure corrective action plans are developed for all audit findings and non-conformities.
• Track and monitor the implementation and effectiveness of corrective action plans.

Incident Investigation and Analysis:

• Develop and maintain standardized root cause analysis (RCA) tools and methodologies.
• Provide training and support to staff on RCA methodologies and tools.
• Participate in RCA investigations for quality-related incidents, near misses, audit findings, and sentinel events.
• Identify root causes of quality-related issues and develop effective corrective actions to prevent recurrence.
• Collaborate with relevant stakeholders to implement and track corrective actions.

Data Analytics and Reporting:

• Collaborate with the Data Analytics Manager to leverage data insights and trends to inform quality decisions and drive improvement initiatives.
• Work with the Data Analytics Manager to develop and implement data-driven solutions to quality-related challenges.
• Prepare and submit regular reports to senior management on quality governance initiatives, audit findings, and RCA outcomes.
• Develop and maintain dashboards and metrics to track quality performance and progress

Build and maintain stakeholder relationships:

• Work closely with other Divisional Quality Managers to ensure alignment and consistency in quality governance practices across the Group.
• Collaborate with other members of the Group SHEQ team to ensure alignment and integration of quality governance with safety, health, and environmental initiatives.
• Develop and maintain relationships with key stakeholders, including division heads, quality teams, and regulatory bodies.
• Superior interpersonal skills (developing and maintaining positive relationships; communicating clearly and effectively with people at all levels with verbal and nonverbal communication; working with others to identify, define and solve problems.)
• Influence management teams to integrate quality management into daily operations

People management:

• Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organizational values.

Education Required:

• Bachelor's degree in healthcare related field, Quality Management, or a related field.
• Training in ISO standards and different management systems and (e.g., ISO 9001, ISO 14001, or ISO
• Proven experience in quality governance, quality management, or a similar role within a group or multi-divisional organization.
• Strong understanding of quality governance principles, regulatory requirements, industry standards, and quality management systems.
• Registration with professional body

Education Preferred:

• Postgraduate degree or certification in Quality Management, Healthcare Management, or a related field.
• ISO 9001 Lead Auditor certification or similar.
• Experience with quality management systems and compliance in a healthcare setting.
• Knowledge of healthcare regulations and standards specific to South Africa

Work Experience:

• 3-5 years' experience in quality management or governance.
• 5 years working experience working in a healthcare related industry.
• 2 or more years' experience in a SHEQ environment.
• 3-5 years managerial experience.  

Skills:

• Quality management principles and methodologies (e.g., ISO or other healthcare standards).
• Healthcare regulations, standards and governance frameworks.
• Risk management and compliance principles.
• Knowledge on international management system standards (e.g., ISO 45001, ISO 14001, ISO 9001, or ISO 7101).
• An advanced level of computer literacy and proficiency in MS Office applications.
• Data analysis and interpretation for quality improvement.
• Leadership and strategic planning in healthcare.
• Effective communication, stakeholder engagement, and collaboration
• Solution-focused and organized, with excellent time management and multitasking abilities.
• Ability to handle stressful situations, difficult stakeholders, and conflict resolution.
• Excellent attention to detail and ability to drive change management processes.
• Networking and influencing skills to gain support for proposed ideas.
• Knowledge and support of the ever-evolving Netcare strategy of person-centred health and care. Continuously deepen the awareness of the strategy to address new challenges within the healthcare sector, to build a competitive advantage and sustainability through the Netcare moat strategy.
• Ability to work collaboratively with multidisciplinary teams and stakeholders.

Join the team that providing the best and safest
care.