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Executive Assistant Manager

2 weeks ago


Cape Town, Western Cape, South Africa Digicall Group Full time R900 000 - R1 200 000 per year

At Digicall Group, we challenge ourselves to make it possible for everyone in our world to prosper, thrive and grow. Guided by our values of
Bright
,
Agile
and
True
, we take pride in who we are, we're inspired by why we're here, and we believe in what we do. We also enjoy a work environment that motivates, connects, guides, supports, protects, honours and stretches us all to dream big, to be excellent, and to contribute uniquely to our shared success.

Role Summary
The Executive Assistant Manager will provide high-level, generalist support across multiple business units, including Operations, ESG & Marketing, and Finance (UK & Luxembourg). Based in our South African office, this role combines EA duties with team leadership responsibilities, overseeing a EA team, coaching, managing KPIs, and ensuring operational workflows run smoothly.

This role requires versatility, adaptability, and strong organisational skills to maintain seamless day-to-day operations while enabling senior executives to focus on strategic initiatives. The ideal candidate is proactive, highly organised, detail-oriented, and able to thrive in a fast-paced, dynamic environment.

Office-based role aligned with UK business hours (09:00–18:00 or 10:00–19:00 SA time, depending on daylight savings), with occasional remote after-hours support. UK public holidays apply.

If you're ready to belong to an open mindset work culture that promotes continuous learning, prioritises service excellence, and celebrates the people who light up our world, apply now

Experience

  • Minimum of 5 years' experience as an Executive Assistant or in a similar administrative/executive support role, ideally within the Investment, Financial Services, or Private Equity sectors.
  • Minimum 3 years' experience managing a team of EAs, including coaching, performance oversight, workload distribution, and team development.
  • Experience supporting senior leadership or managing multiple high-priority tasks and projects simultaneously is highly advantageous.
  • Proven experience working across multiple time zones to manage out-of-hours support for senior team members is advantageous.
  • Experience in process improvement, workflow optimization, and operational management is advantageous.
  • Salesforce or equivalent CRM experience is desirable, but not essential.
  • Familiarity with Slack and Expensify: Advantageous

Skills & Knowledge

  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) and virtual meeting platforms (Zoom, Teams, etc.).
  • Exceptional written and verbal communication skills (English).
  • Working knowledge of managing complex schedules, including coordinating meetings, travel arrangements, and events.
  • Proven ability to anticipate needs and proactively find solutions, making sound decisions in high-pressure situations with minimal supervision.
  • Strong leadership and people management skills, with the ability to motivate, mentor, and develop a high-performing team
  • Customer-oriented mindset, proactively identifying the needs of individuals and teams and providing solutions that align with their goals.
  • Working knowledge of project management methodologies and tools (e.g., Asana, Trello, or similar).

Responsibilities
Administrative Support

  • Manage complex diaries, meetings, events, and travel arrangements for senior executives across multiple business units.
  • Coordinate internal and client meetings, including preparation of materials, room bookings, and virtual call setup.
  • Assist with high-profile events, ESG forums, investor meetings, and team activities.
  • Provide cross-departmental administrative support, including inbox management, ad-hoc projects, and coordination with vendors.
  • Serve as a primary point of contact for internal teams, executives, and external stakeholders.
  • Support multiple time zones, providing occasional out-of-hours assistance.

Team Leadership & Management

  • Supervise and manage a team of EAs, monitoring workloads, productivity, and performance.
  • Act as a mentor, coach, and support resource for EAs to encourage professional growth and skill development.
  • Conduct ongoing performance evaluations, providing constructive feedback and establishing development plans.
  • Ensure effective and consistent communication throughout the team, encouraging feedback and collaboration.
  • Coordinate workload distribution across the EA team to maintain operational efficiency and coverage.
  • Address staff performance or behavioural issues according to company policies, including disciplinary procedures if necessary.
  • Support succession planning by identifying high-potential team members and facilitating development opportunities.
  • Motivate and inspire the EA team, fostering a positive, collaborative, and high-performance culture.

HR Management

  • Responsible for recruiting, training, managing, and monitoring EAs to ensure they have the skills and knowledge to meet team and business needs.
  • Manage annual staff performance evaluations, using data to demonstrate adherence to productivity and service standards.
  • Maintain harmony within the EA team and address grievances in line with company policy.
  • Develop workforce planning and utilization programs to satisfy current and projected team requirements, including scheduling and allocation of resources.
  • Implement cross-training and development initiatives to build a highly flexible, capable team.
  • Monitor and enforce adherence to company policies, disciplinary codes, and performance expectations.

Operational Support & Project Coordination

  • Maintain accurate client contact records and ensure systems such as Salesforce and Egnyte are up to date.
  • Assist in the planning and execution of team events, client webinars, and in-person business meetings, including sourcing and booking venues and restaurants.
  • Offer administrative support for ad-hoc projects, special initiatives, and tasks as required by the team.
  • Coordinate with team members and external vendors to ensure timely completion of tasks and follow-up on outstanding responsibilities.
  • Manage multiple competing priorities with precision, ensuring deadlines are met and priorities are effectively balanced.

Communication & Stakeholder Management

  • Serve as the point of contact for executives, clients, and internal teams, maintaining effective communication and ensuring all parties are informed of meeting schedules, travel plans, and important deadlines.
  • Build and maintain positive relationships with clients, partners, and other stakeholders to ensure smooth interactions and support of executive leadership.
  • Draft and edit emails, reports, and other communications, ensuring professionalism and clarity in all written correspondence.

Job Category:
Executive Assistant Manager

Job Type:
Full Time

Job Location:
Cape Town