Senior Sales Administrator

15 hours ago

Johannesburg, Gauteng, South Africa Headhunters Full time R40 000 - R60 000 per year

Our client, a market leader in their field, is seeking to employ an experienced Senior Sales Administrator based in Johannesburg, East Rand.

Previous experience in the construction industry essential and non-negotiable.

The ideal candidate must have their own reliable transport.

Requirements:

  • Grade 12 (Matric).

  • Certificate or Diploma in Sales & Marketing and/or Office Administration.

  • Minimum of 4 years' working experience in the sales and marketing field.

  • Fluent in English (spoken and written).

  • Strong Microsoft Excel skills (report creation, hyperlinks, data management).

  • Excellent planning and organisational abilities.

  • Strong customer service and telephone communication skills.

  • Experience with Pastel Accounting software.

  • Experience with Customer-Relationship-Management (CRM) systems.

Responsibilities and expectations but not limited to:

Internal Sales

  • Handle incoming customer calls and assist with queries.

  • Follow up on quotations to convert into sales.

  • Identify and engage new customers.

  • Build and maintain strong customer relationships.

  • Maintain friendly and professional communication with clients and staff.

  • Monitor deliveries and collections where necessary.

  • Ensure consistent customer contact and effective quote-to-sale conversion.

Customer Service

  • Ensure customer satisfaction in all areas of responsibility.

  • Represent the company professionally and uphold a high standard of service.

  • Exceed customer expectations through proactive communication and delivery.

  • Maintain a professional appearance during client interactions.

  • Ensure 24-hour turnaround on customer queries.

  • Provide product information, brochures, and updates.

  • Maintain constant, clear, and timely customer communication.

  • Respond to complaints, communicate solutions, and provide feedback.

  • Maintain accurate CRM records.

Administration Duties

  • Cost products and prepare quotations, including tender documents.

  • Follow up on submitted quotations and tenders.

  • Maintain a structured customer and product database.

  • Ensure accurate costing and invoicing on accounting software.

  • Support the Safety Officer with OHS documentation updates.

  • Maintain and update Service Level Agreements with customers.

  • Ensure all accepted quotations have signed Terms & Conditions.

  • Compile and submit professional tender and contract documentation.

  • Collaborate with the finance department to prepare and maintain sales reports.

  • Monitor deposit invoices, balance invoices, and retentions.

  • Create and maintain a job register.

Sales Support

  • Coordinate and manage sales team schedules and commitments.

  • Ensure adequacy of sales materials and equipment.

  • Organise and maintain both financial and non-financial sales data.

  • Compile and present sales reports.

  • Process all sales orders accurately and timeously.

  • Track team progress and monitor target achievements.

  • Assist in preparing promotional material for events and trade shows.

  • Oversee and verify the accuracy of junior administrative staff.

General Responsibilities

  • Maintain a clean, organised, and safe working environment.

  • Uphold confidentiality and data privacy standards.

  • Support team members and assist with admin queries when required.

  • Demonstrate respect, courtesy, and teamwork.

  • Contribute positively to team morale and uphold company values.

Please note should you not receive a response within two weeks of applying you may assume that your application was unsuccessful.

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