After Market Manager

Aftermarket Manager (Aftermarket Focus)

Location: South Africa
Type: Permanent, Full-time (3-month probation period)
Citizenship: South African citizen or permanent resident
Benefits: Laptop, cellphone, standard benefits package

Role Overview:

The Aftermarket Manager will manage, plan, coordinate, grow, and promote all aftermarket activities, products, and services offered by the business. This role involves overseeing and taking responsibility for the Aftermarket activities alongside the Director of Sales and Marketing, including but not limited to the Product Portfolio, SupportLink Team, and the Spares and Wears Parts Sales Departments. As a key driver in the successful growth and delivery of the businesss renowned After Sales Support philosophy, the Aftermarket Manager will play a crucial role in ensuring exceptional customer satisfaction and fostering strong client relationships.

Reporting Structure:

• Reports to: Director of Sales and Marketing
• Direct Reports:
  • SupportLink Supervisor
  • Sales Representatives for Spares and Wears Parts
  • Technical Support Team Members

Key Responsibilities:

• Customer Engagement:
  • Cultivate and maintain strong relationships with clients, delivering tailored technical solutions that address their unique operational needs.
  • Conduct regular client visits to assess satisfaction levels and identify opportunities for upselling and cross-selling.
• Sales Growth:
  • Drive revenue growth through the effective marketing and sales of aftermarket products and services.
  • Develop and implement sales strategies that align with company objectives and market trends.
• Technical Expertise:
  • Provide expert advice to clients regarding equipment and service needs, leveraging your technical background to enhance customer decision-making.
  • Act as a liaison between clients and technical support teams to ensure timely and effective service delivery.
• Team Management:
  • Oversee the SupportLink department, ensuring high-quality technical support and service delivery.
  • Mentor and coach the aftermarket team to foster talent development and enhance service capabilities.
• Aftermarket Services Management:
  • Manage the overall delivery of service and support, ensuring that customer expectations are met consistently.
  • Sustain and improve aftermarket service delivery, focusing on continuous improvement in client satisfaction.
• Growth Strategy Development:
  • Identify and implement strategies for growth in reconditioning, field service, and parts sales opportunities.
  • Develop a sustainable growth strategy for the Spares and Wears Parts Sales department.
• Performance Monitoring:
  • Prepare and analyze performance reports to inform strategic decisions and identify areas for improvement.
  • Ensure departmental budgets and expenses are managed effectively.

Required Qualifications & Experience:

• Education:
  • Matric (with English and Maths) and an ND in Mechanical Engineering or equivalent. A BComm or management-related qualification is favorable.
• Experience:
  • Hands-on experience in the plant hire or machinery sector, specifically in sales and aftermarket support.
  • Previous experience in technical roles related to Spares and Wears Parts Sales is advantageous.
  • Familiarity with construction and mobile equipment is essential.
• Technical Skills:
  • Ability to interpret and assess technical drawings and specifications.
  • In-depth knowledge of the product portfolio and relevant applications.

Preferred Candidate Traits:

• Aged 35-50 with a passion for career growth in a fast-paced environment.
• Results-driven individual who thrives in a high-target setting, possessing strong operational capabilities.
• Excellent verbal and written communication skills, along with analytical and strategic thinking abilities.
• Strong interpersonal skills with a customer-oriented mindset and problem-solving capabilities.

Requirements:

• Checks: Clean criminal record and valid references from at least two previous employers.
• Proof of Qualification: Must present technical certification before being considered for interviews.
• Target-Focused: Proven ability to consistently meet ambitious sales targets.

CTC (Cost to Company):

To be discussed during the interview process.

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