Project Manager

JOB PURPOSE

· The Project Manager is responsible for planning, coordinating, and implementing operational and strategic projects within Alefbet Collections and Recoveries to improve efficiency, compliance, profitability, and client satisfaction.

· The incumbent will manage strategic projects that drive overall performance improvement, reduce costs, and strengthen client and stakeholder relationships, whilst ensuring alignment with Alefbet Collections and Recoveries' architecture.

QUALIFICATIONS & EXPERIENCE REQUIRED

· Minimum National Diploma or Degree in Business Management, Project Management, or a related field is mandatory.

· Minimum 3–5 years' experience in project management within a large call centre environment, preferably in a debt collections environment.

· Proven experience in end-to-end planning and implementation of operational or system-based projects.

· Minimum 2 years' working experience with advanced level in MS Excel, MS Word, MS Project, and performance management tools.

KEY RESPONSIBILITIES

Process Improvement and Operational Efficiency

· Conduct process mapping to identify inefficiencies, redundancies, and operational gaps.

· Develop and implement process improvements to enhance productivity, compliance, and accuracy.

· Design and standardise workflows, operational procedures, and documentation.

· Monitor, evaluate, and refine processes to ensure continuous improvement.

Project Management

· Plan, coordinate, and execute multiple projects simultaneously across different business units.

· Define project scope, objectives, deliverables, and resource allocations.

· Manage timelines, budgets, and risks to ensure project completion within expected parameters.

· Conduct post-project reviews to evaluate project outcomes, lessons learned, and sustainability of improvements.

· Maintain accurate project documentation for audit and compliance purposes.

Stakeholder Collaboration

· Collaborate with stakeholders to define the project scope and develop a comprehensive work breakdown structure, ensuring a shared understanding of deliverables and project approach.

· Collaborate with Operations, IT, HR, Training, and Business Support and Client Services teams to drive successful project execution.

· Ensure all projects align with the company's strategic objectives and client contractual requirements.

· Facilitate workshops and meetings to ensure stakeholder engagement and accountability throughout project life cycles.

Compliance and Quality Control

· Ensure all process and project activities comply with company policies, client SLAs, and applicable legislation (POPIA, NCA, ISO standards).

· Partner with Compliance Manager to integrate governance and risk management into project planning.

· Maintain complete documentation to support audits, client reviews, and regulatory inspections.

Training and Change Management

· Facilitate change management by ensuring training and onboarding sessions for new processes or systems.

· Communicate company-wide updates on project initiatives, milestones, and progress to ensure organisational alignment and transparency.

COMPETENCIES AND SKILLS REQUIRED

· Ability to manage multiple projects concurrently and work under pressure.

· Ability to manage multiple stakeholders and deliver projects within defined timelines and budgets.

· Ability to translate data insights into actionable business improvements.

· Advanced problem-solving and decision-making skills.

· Effective communication, report writing, and presentation skills.

· Meticulous and detail orientated.

· Strong business acumen.

· Strong investigative, analytical and impact analysis skills.

· Strong project management and organisational skills.

· Strong values of curiosity, collaboration, entrepreneurial spirit, passion for winning and trustworthiness.

Note: If you have not been contacted within 2 weeks, please consider your application as unsuccessful.

Job Type: Full-time

Pay: R40 000,00 - R50 000,00 per month

Work Location: In person