IT Support Manager

15 hours ago


Pretoria, Gauteng, South Africa Acumen Group Full time

Our client, a dynamic organisation in the financial services sector, is seeking an experienced IT Support Manager to lead and enhance their IT infrastructure operations. This is a critical, hands-on leadership role responsible for ensuring optimal network stability, security and performance across the business.

Key Responsibilities:

  • Oversee all IT hardware management, procurement and lifecycle processes.
  • Maintain a secure and stable network and fibre connectivity across multiple sites.
  • Manage domain security, user access, server maintenance and data backups.
  • Implement and enforce cybersecurity protocols and best practices.
  • Lead the IT support function and ensure timely issue resolution.
  • Manage third-party IT vendors, contracts and service levels.
  • Develop and uphold IT policies, procedures and documentation.

Qualifications & Experience:

  • Bachelor's degree in IT, Computer Science, or a related field.
  • Minimum 5 years' experience in IT support or infrastructure management.
  • Proven expertise in network security, server administration and hardware performance.
  • Strong vendor management and stakeholder engagement skills.
  • Excellent problem-solving, communication and leadership abilities.
  • Relevant certifications (CompTIA Network+/Security+, Microsoft Azure/Server Admin, CCNA) are an advantage.

If you haven't heard back from us within two weeks of submitting your application, please consider your application unsuccessful at this time. We appreciate the time and effort you've invested in applying for this position and encourage you to keep an eye on our page for future opportunities.



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