Project Manager

Company Overview

1-grid is a fast-growing web hosting and technology company based in Cape Town with an established customer base and strong backing from leaders in the Internet services industry. Our goal is to become South Africa's market leader within the next five years, driven by an entrepreneurial culture that encourages innovation, collaboration, and excellence.

Role Purpose

The Project Manager will be responsible for planning, executing, and overseeing cross-functional projects that drive business growth, operational efficiency, and customer satisfaction. This role balances people leadership, strategic project management and a technical understanding to ensure delivery of outcomes aligned with 1-grid's strategic goals.

Key Relationships

Internal: CEO, Management Team, Technical Leads, Product Development, CX, Operations

External: Key suppliers, consultants, and technology partners

Key Responsibilities

Project Management

• Lead the full project lifecycle from initiation and planning through execution, delivery, and closure.
• Develop project scopes, timelines, budgets, and resource plans aligned with company priorities.
• Coordinate cross-departmental collaboration to ensure alignment of goals, deliverables, and timelines.
• Manage project risks, dependencies, and change requests proactively.
• Provide regular progress updates to stakeholders and executive leadership.
• Ensure projects are delivered on time, within scope, and on budget while maintaining quality standards.
• Apply Agile and hybrid methodologies to optimise project delivery efficiency.
• Oversee post-project reviews to capture lessons learned and drive continuous improvement.

Technical Oversight

• · Work with the technical team to define technical requirements, integrations, and system improvements.
• · Support the adoption and implementation of new technologies, tools, and platforms.
• · Ensure that technical deliverables align with business objectives and project goals
• · Collaborate with business partners, suppliers and development teams to ensure scalability.
• · Stay current with emerging technologies and industry best practices to inform project direction.

People & Process Management

• Lead and mentor a multidisciplinary team, fostering collaboration and accountability.
• Promote a culture of transparency, inclusivity, and continuous improvement.
• Identify and implement process enhancements that improve efficiency across departments.
• Support team performance management, training, and professional development.
• Build strong relationships with suppliers and partners to ensure optimal service delivery.
• Align project and people objectives with company culture and values.

Key Performance Indicators

• Timely and budget-compliant delivery of projects

• Quality and effectiveness of project outcomes

• Cross-functional collaboration and communication effectiveness

• Employee engagement and retention within project teams

• Successful integration of technical and business objectives

• Continuous process improvement outcomes

Required Competencies

Knowledge & Skills

• Strong project and/or programme management expertise (Agile, Scrum advantageous).

• Understanding of hosting systems, software development, and operations.

• Excellent leadership, stakeholder management, and communication skills.

• Proficient in project management tools (e.g., MS Project,).

• Strong analytical, problem-solving, and organisational abilities.

Experience

• Minimum 3-5 years' experience in project or programme management.

• Experience managing cross-functional teams in a technology-driven environment.

• Proven track record of delivering complex projects on time and within budget.

• Prior experience in a web hosting, IT, or digital services company advantageous.

Abilities & Behaviours

• Strategic thinker with strong execution skills.

• Results-driven and adaptable in a fast-paced environment.

• Able to inspire teams and manage change effectively.

• Committed to fostering innovation, collaboration, and continuous improvement.

Values Alignment

The Project Manager is expected to live out and promote 1-grid's core values: Accountability, Customer Delight, Teamwork, Inclusivity, Respect, Transparency, Quality, and Collaboration.