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Area Manager- Western Cape
2 weeks ago
The Area Manager is responsible for overseeing the operational and commercial performance of a portfolio of optometry practices within a designated region. The role ensures that stores deliver outstanding patient care, achieve financial and operational targets, comply with healthcare regulations, and provide an excellent customer experience.
A key component of this role is the effective use of internal reporting systems to monitor store visits and activities, and to analyse performance data and drive data-led decision-making.
Minimum RequirementsQualifications & Experience:
- Com Degree or Diploma (retail/finance management or related).
- Minimum 5 years operational management experience within a multi-site environment.
- Extensive people management and leadership experience of junior management employees.
- Financial management experience (budgets, profit and loss statements financial rations, etc.)
- Willingness to travel.
Key Responsibilities:
- Operational Management:
- Oversee day-to-day operations of multiple optometry practices.
- Ensure compliance with industry regulations, standards, and company policies.
- Implement and optimize operational processes to enhance efficiency and patient satisfaction.
- Financial Management:
- Develop and manage budgets for each practice.
- Monitor financial performance, identify areas for improvement, and implement corrective actions.
- Drive revenue growth through strategic initiatives.
- Staff Management:
- Recruit, train, and supervise optometrists and support staff.
- Foster a positive work environment and provide leadership to the team.
- Conduct performance reviews and address staffing needs.
- Quality Assurance:
- Implement and uphold quality standards in optometric care.
- Ensure adherence to best practices and continuous improvement in service delivery.
- Address customer feedback and implement improvements as needed.
- Marketing and Business Development:
- Develop and execute marketing strategies to attract and retain patients.
- Identify business development opportunities and partnerships.
- Analyse market trends and adjust strategies accordingly.
- Inventory and Supply Chain Management:
- Manage inventory levels and supply chain logistics for optical products.
- Optimize ordering processes to maintain adequate stock levels.
- Monitor product quality and vendor relationships.
- Technology Integration:
- Stay abreast of technological advancements in optometry.
- Implement and integrate relevant technologies for enhanced patient care and operational efficiency.
Key Competencies:
- Technical Skills – Proficient in retail, financial, risk, human resource and change management and having business acumen.
- Communication - Strong verbal and written communication skills. Ability to articulate issues and work collaboratively with cross-functional teams.
- Analytical Skills - Keen attention to detail and the ability to analyse complex software systems to identify potential areas of weakness.
- Problem Solving and Decision-making skills - Strong problem-solving and decision-making skills to identify key improvement areas and to assist with providing the best solutions.
- Adaptability - Ability to adapt to changing project requirements and priorities.
- Team Player - Collaborative mindset with the ability to work effectively within a team environment.
- Commercial and entrepreneurial awareness
Essential Competencies:
- Deciding and initiating action
- Leasing and supervising
- Delivering results and meeting customer expectations
- Adhering to principles and values
- Presenting and communicating information
- Analysing
- Planning and organising
- Coping with pressures and setbacks
- Entrepreneurial and commercial thinking.
Team Interaction:
- Peers are situated in every region of the country.
- Management is situated at Head Office.
- The team has a high performing culture and hold each other accountable for the advancement of the group as a whole, as well as the business that our franchisees own.
Flexibility:
- Additional functions and or duties may be required in addition to those listed above.
Commission or KPI structure:
To be discussed
