Salesforce Support Analyst

• Location: Cape Town, Hybrid - 2 days in-office/week
• Annual Salary: R484,800
• Check out our values-driven benefits below

Join our innovative, global team using technology to transform the way the social sector engages with data. We run on passion, blending diverse skill sets and experiences with a collective mission to help social impact organizations tackle challenges and achieve greater impact globally. We're a self-motivated, creative group that encourages all staff to push their own boundaries and drive the company in exciting new directions. As a social enterprise and certified B Corporation, we reinvest a majority of our profits in our growth and continued pursuit of our mission and vision.n and vision.

Position Overview

The Support Analyst will be part of our growing Support team at Vera Solutions. This is a unique position where you will have the opportunity to manage a portfolio of clients and uplift their experience by providing Managed Services and support around their existing data solutions and products. This position is a highly collaborative one where you would work both internally and externally with clients. This will provide you with a valuable experience of understanding Vera's culture, the teams, product and most importantly our clients.

Primary Responsibilities:

• Manage a portfolio of clients. Be their trusted partner and lead charge for all service requests and queries
• Serve as the Primary Analyst on Managed Services engagements
• Assist Senior Support Analysts on complex Managed Services engagements
• Work on product queries and troubleshooting requests created on the internal Product Support Board
• Execute miscellaneous tasks assigned by Support Manager
• Communicate regular status updates on open client tickets maintaining standard SLA
• Develop deep expertise on core product features and functionality to help with issue troubleshooting and resolution
• Drive communication and engagement with clients
• Help improve engagement of product features via communication campaigns
• Collaborate internally to project manage customer success/service projects from planning to execution
• Monitor and report on product quality, adoption and user feedback throughout client's lifecycle

Qualifications and Experience

• Bachelor's degree or equivalent
• Demonstrate interest in social sector
• 3+ years of professional experience in the technology or social impact space
• 2-3 years of Salesforce Consulting or Administration experience
• Salesforce Administrator Certification
• Prior experience configuring Lightning Web Components
• Strong aptitude for technology and data
• Curiosity and problem solving skills
• Excellent written and verbal communication skills (English)
• Client relationship management skills
• Detail-oriented; efficient with excellent multitasking and organizational skills
• Collaborative spirit; consistent desire to learn, improve and grow

Compensation & Benefits

Vera Solutions offers competitive compensation (including benefits), commensurate with experience and cost of living.

Employee Incentive Plan

All employees participate in our Employee Incentive Plan. Employees receive stock options, aligned to their job title and location, as part of their total compensation package.

Sabbatical

To showcase our commitment to employee growth and well-being, Vera offers a paid sabbatical to employees who complete four consecutive years.

Student Loans

To help employees with outstanding student loans, Vera offers a Student Loan Benefit.

Child Care

In addition to robust paid parental leave, Vera assists with the costs of child care.

Retirement

Vera offers a retirement plan and contribution matching to all of its employees.

Wellness Leave

We do not cap sick leave. If you're sick, we hope you get better

Paid Time Off

38 days of paid leave each year, including local and company-wide holidays and a December break.

Health Care

Vera is passionate about supporting the health of you and your family. We cover medical insurance premiums, including family coverage, up to a maximum amount.

How to Apply

For additional information, please contact

Vera Solutions is committed to fostering a diverse and inclusive environment and encourages applicants from underrepresented backgrounds to apply.

What makes Vera such a great place to work?
Our Values

In everything we do, we're guided by our core values: Excellence, Sustainability, Teamwork, Leadership, and Impact

Our Mission

As a certified B Corporation, we meet the highest social and environmental standards in pursuit of our mission.

Our Global Team

Our wonderfully diverse team spans 5 continents and speaks more than 15 different languages.

Growth Opportunities

We are invested in and committed to making training, learning, and development one of Vera's signature strengths.

Diversity & Inclusion

We value our culture of diversity and inclusion in the workplace. We bring our full selves to work and position each other to thrive.

Rising Leaders Program

We run an annual leadership development initiative for emerging leaders at Vera.

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