Site Supervisor

1 week ago

Franschhoek Western Cape, South Africa ac59273f-9128-44f8-b3a3-89dd54da33ce Full time R104 000 - R156 000 per year

Location: Franschhoek, Western Cape

Industry: Tourism & Hospitality

A vibrant tourism company in Franschhoek is seeking a dynamic, friendly, and service-oriented Site Supervisor to join our team. This multifaceted role blends responsibilities across guest relations, tour coordination, yard control, and service monitoring, making it ideal for candidates with a passion for hospitality and a strong operational mindset.

Key Responsibilities

Guest Relations & Visitor Experience

  • Provide exceptional care and service to all visitors, ensuring a safe and enjoyable experience.
  • Engage confidently with individuals and large groups from diverse backgrounds.
  • Handle customer-related challenges with professionalism, empathy, and tact.
  • Maintain a calm and composed demeanor in high-pressure situations.
  • Work across all customer service areas, offering support and guidance where needed.

Service & Tour Coordination

  • Monitor and manage daily service operations, including scheduled tours and transport logistics.
  • Coordinate with wine estates and service providers to ensure smooth execution of experiences.
  • Build and maintain strong product knowledge to assist guests with accurate information.
  • Provide on-the-day management of services and report feedback to management.
  • Assist in planning and scheduling tours, ensuring alignment with operational capacity.

Operations & Yard Control

  • Oversee the movement and readiness of vehicles and equipment within the yard.
  • Monitor yard safety and cleanliness, ensuring compliance with operational standards.
  • Liaise with the control room, guests, and logistics personnel to ensure timely departures and returns.
  • Report any discrepancies or maintenance issues promptly.

Requirements

  • Must reside in the Franschhoek, Paarl, or Stellenbosch area, or be able to commute reliably.
  • Valid driver's license and own transport.
  • Fluent in English and Afrikaans.
  • Matric certificate required.
  • Previous experience in the Tourism/Hospitality sector.
  • Experience in logistics, operations, guest relations, or tour coordination will be advantageous.
  • Excellent verbal communication and conflict management skills.
  • Passionate about customer service and the tourism industry.
  • Willingness to work weekends, public holidays, and extended hours.

Application Instructions

Please attach the following to your application:

  • Updated CV
  • Recent photograph
  • Matric certificate
  • Any additional qualifications
  • Contactable references (must be current)

Only shortlisted candidates will be contacted.

Job Types: Full-time, Permanent

Ability to commute/relocate:

  • Franschhoek, Western Cape 7690: Reliably commute or planning to relocate before starting work (Required)

Language:

  • English (Required)

License/Certification:

  • Code 8 (Required)

Work Location: In person

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