Digital Service

14 hours ago

Umhlanga, KwaZulu-Natal, South Africa Absa Group Full time

Empowering Africa's tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary
Are you passionate about delivering exceptional service and advisory support in the fast-paced world of Transactional Banking? We are seeking a dynamic Digital Service & Risk Advisor to support our Origination, Sales, and Coverage teams, serving new and existing clients across all Business and Corporate segments within South Africa

Job Description
Your Key Responsibilities will include;
Advisory – Lead Conversion
Advise Segment and Coverage client aligned portfolios on Transactional Banking:

  • Understand client segment/sector and business needs to facilitate digital and risk advisory.
  • Provide additional insight, detail and information on clients transaction flow including efficiency and risk informed.

Retention and Growth of Customer Relationships
Own the Relationship with Clients from a Transactional services perspective, acting as advisor on Transactional Services related matters:

  • Maximise earnings with Clients through proper positioning and servicing from a Transactional Services perspective. Ensure clients are using appropriate service channels
  • Identify opportunities for expansion in transaction volumes and for cross selling of products or services through appropriate product knowledge, maintaining and engagement with clients on a regular basis, and problem solving capabilities

Product Expertise

  • Understand and comply with all applicable governance, compliance, risk policies and procedures
  • Thorough understanding of relevant, up-to-date technical knowledge in own field and across the broader client sector, business aligned to Transactional Banking propositions.

Cross Company Agreement On Delivering Greatest Value To Customers

  • Partner with company stakeholders to establish accountability for customer engagement/experience across the value chain
  • Work with stakeholders to identify baseline metrics for tracking and improving engagement/interaction experiences with customers

Risk management

  • Assist in managing regulatory, risk and compliance for customer benefit e.g. TCF, KYC, etc
  • CIB wide and relevant regulatory and compliance governance

Send in your CV if you have the following;

  • a B Degree
  • Over 5 years Transactional Banking Experience preferred as well as experience with Corporate or Business Client Relationships
  • Transactional Banking Product Knowledge

Education
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised

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