Customer Consultant

7 days ago

Pietermaritzburg, KwaZulu-Natal, South Africa Dis-Chem Pharmacies Limited Full time R120 000 - R140 000 per year
Dis-Chem Pharmacies require the committed services of a Customer Consultant for their Selgro Centre (New Store) - Pietermaritzburg store. Interact with Dis-Chem's customers, and provide them with the necessary information to address inquiries regarding products and services. Deal with, and help resolve any customer complaints and concerns.

Minimum Requirements:
Essential:

  • Grade 12 / Matric (with at least 60% in English, Afrikaans and Maths Literacy)
  • At least 1-year experience in administration or public relations
  • Strong communication and customer interaction skills
  • Computer literate – MS Office
  • Willing and able to work retail hours 

Advantageous:

  • Administration / Customer Service / Public Relations qualification
  • Third additional language
  • SAP experience


Job Description:

  • Ensure accurate data capturing and completion of documentation is done
  • Check card balances, card reports and/or statements for customers
  • Manage daily and weekly inventory control cards, magazines, application forms, baby bags, travel kits, promotional items, partner goody bags, free gifts and other promotional items
  • Ensure Accurate Process of Transaction – TRMS – capturing and reporting
  • Manage stock control and shrinkage
  • Checkpoint reversals on statements
  • Check the manual point's allocation on card reports and statements, to ensure all manual allocations are given through to the Admin Manager on a daily basis
  • Ensure effective internal communication (within customer service/benefits programme)
  • Escalate compliments, complaints and product sourcing to Senior or Regional Customer Consultants daily
  • Manage and report complaints and compliments through the customer service diary
  • Ensure effective external communication (customer feedback)
  • Respond to written or e-mail queries on various platforms
  • Ensure Store Manager and relevant employees are kept informed of all elements regarding the benefit programme
  • Adhere to excellent telephone etiquette at all times according to Dis-Chem's SOPs
  • Accurate recruitment and capturing of customers
  • Coordinate and manage in-store events and promotions
  • Create a central point of contact for all general queries, compliments and complaints
  • Assist customers with any queries, and refer customers to the appropriate departments where applicable
  • Ensure visibility of the Benefits Programme signage and/or current promotional signage regarding the Benefits Programme displayed at the customer service help desk or till points
  • Be visible on the store floor when a second Customer Consultant can relieve you at the Customer Consultant department
  • Provide relevant benefit programme training to all departments, and ensure implementation of training
  • Adhere to Dis-Chem policies and procedures, SOPs and health and safety rules and regulations


Competencies:
Essential:

  • Administration of customer relations
  • Strong command of the English and Afrikaans languages
  • Exceptional communication and active listening skills
  • Problem-solving skills
  • Sound analytical skills
  • Patience
  • Honest and trustworthy
  • Time management
  • Ability to lead by example

Advantageous:

  • Relevant administration course
  • Knowledge of the POPI and Consumer Protection Act
  • Third additional language


Special conditions of employment:

  • Willing and able to work retail hours
  • Valid driver's license and own reliable transport for travel to meetings and training
  • South African citizen
  • Clear credit and criminal records


Remuneration and benefits:

  • Market-related salary
  • Medical aid
  • Provident fund
  • Staff account


ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem's approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem's Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.

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