Reservations Manager

19 hours ago

Stellenbosch Western Cape South Africa Bushwise Full time R400 000 - R500 000 per year

We are seeking an experienced and service -driven Reservations Manager to lead the Reservations Department of our prestigious 5 -star luxury hotel. This is an exciting opportunity for a dynamic individual with a passion for luxury hospitality and a proven track record in managing reservations for high -end properties. Main responsibilities: Oversee all aspects of the reservations process, ensuring a seamless guest experience from inquiry to confirmation;Manage and lead the reservations team, providing coaching, training, and motivation;Maximize room revenue through strategic inventory management and collaboration with the Lodge Sales Manager and external stakeholders;Ensure accurate data management, reporting, and system maintenance on Protel Air;Maintain high standards of guest service, ensuring personalized communication and attention to detail;Handle VIP bookings, special requests, and problem solving with professionalism;Managing all incoming emails, phone calls and messages as required and ensure all guests receive the best service possible;Work closely with other Heads of Departments;Attend meetings, write reports and provide feedback as required. RequirementsGrade 12 and relevant tertiary qualification;3+ years Reservations Manager experience;Experience in luxury/5* environment preferable;Strong leadership, communication, and people management skills;Knowledge of revenue management principles and systems;Proficiency in hotel booking systems (e.g., Protel Air or similar)Exceptional attention to detail and organizational abilities;Guest -focused with excellent interpersonal skills;Ability to work under pressure in a fast -paced luxury environment;Experienced in MS Office and Excel;Availability to work within opening hours (e.g. public holidays, weekends as required) Benefits Salary offer - R40, R50,000.00 monthly, defendant on experience

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