Senior Group Manager
4 days ago
WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group's over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.
WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.
Why join us?
We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.
Job DescriptionTo lead the Inbound Service, Sales and Retentions Department by creating and instilling a service, sales and retentions culture in a customer centric and high-performance environment through effective management of people, metrics, and projects, with the objective of generating revenue and the retention of business.
To deliver excellence through staff performance optimization, process management, technology utilization and continuous improvement.
Own the client relationship by meeting their strategic objectives for the business unit through regular reporting and engagement sessions.
Growth and development of team.
Essential
· Minimum 5 years' experience in a large contact center manager
· Minimum 3 years' experience in operational service, sales and/or retentions
· Thorough knowledge of contact center technology
· Computer literacy (MS Office) at advanced level (word, excel, PowerPoint)
Preferred
· Proven ability in managing a high performing environment in inbound service, sales and/or retentions
· Contact Centre Leadership
· People management
· Stakeholder management
· Report writing and report presentation
Online Retail experience
QualificationsEssential
· Matric/Grade 12 Certificate with English and Mathematics
Preferred
· Tertiary qualification in Contact Centre Management or similar
· Continuous Improvement E.g., Lean Six Sigma certification
Additional InformationAll your information will be kept confidential according to EEO guidelines.
-
Senior Group Manager
4 days ago
Century City Drive, Cape Town, WC, South Africa WNS Global Services Full time R1 200 000 - R2 400 000 per yearCompany Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...
-
Senior Group Accountant
3 weeks ago
Cape Town, South Africa Stonehage Fleming Group Full timeOVERALL PURPOSE Reporting to the Financial Accounting Manager the Senior Group Accountant will be responsible for the complete month end close process of several international entities across the Group. The role includes the preparation of financial records under IFRS, financial statements, preparing and submitting relevant tax filings and providing...
-
Senior Group Manager
2 weeks ago
Cape Town, Western Cape, South Africa Malander Careers Full time R600 000 - R1 200 000 per yearMalander is seeking an astute Senior Group Manager CA(SA) for a renowned retail company based in Cape Town. The Senior Group Manager CA(SA) will be responsible for overseeing the financial management of the company, ensuring compliance with all relevant regulations and standards, and providing strategic financial guidance to senior management.Extensive...
-
Senior Group Manager: Operations
4 days ago
Bridgepark Bridgeway Century City, Cape Town, South Africa WNS Global Services Full time R1 200 000 - R2 400 000 per yearCompany Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...
-
Group Hotel Manager
2 weeks ago
KwaZulu, South Africa OttoBauthentic Full timeThe Hotel Group Manager will be responsible for the overall strategic, operational, and financial management of the three properties. The role ensures that all establishments operate efficiently, maintain exceptional guest satisfaction, meet profitability goals, and adhere to brand standards. Key Responsibilities Operational Management Oversee daily...
-
Assistant Manager
4 days ago
Main Road, Cape Town, WC, South Africa WNS Global Services Full time R40 000 - R60 000 per yearCompany Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...
-
Group Engineering Manager
1 week ago
Johannesburg, Gauteng, , South Africa Copper Quail Full time R2 000 000 - R2 500 000 per yearJob Opportunity: Group Engineering Manager Location: Johannesburg Type: Full -Time Join a leading water treatment company expanding across Africa We seek an experienced Group Engineering Manager to oversee the design, manufacture, and installation of our equipment. This role involves managing the Engineering department, handling tenders and quotations,...
-
Group Accountant
1 day ago
Sandton, South Africa The Focus Group Full timea { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } We are seeking a highly skilled Group Accountant to maintain accurate financial and tax reporting while managing and implementing robust accounting and reporting controls. Key Responsibilities: Prepare annual financial statements...
-
Senior Group Manager
4 days ago
Stadium on Main Claremont , Cape Town, South Africa WNS Global Services Full time R46 800 - R300 000 per yearCompany Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...
-
Group Manager
5 days ago
Heron Crescent, Cape Town, WC, South Africa WNS Global Services Full time R1 200 000 - R2 400 000 per yearCompany Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...
