Planning Analyst

4 days ago

Port Elizabeth Western Cape South Africa Teleperformance Full time R80 000 - R120 000 per year


Overview

An exciting opportunity has arisen for a WFM Planning Analyst within the existing Resource Planning Team. Reporting directly to the Planning Manager, the successful candidate will be responsible for:

The role is pivotal in supporting the planning cycle and optimizing resource against different client demand levels and budget delivery. The right candidate will be the subject matter experts for the campaigns they are responsible for. They will provide insight and direction of client accounts through proactive data lead analysis, identifying trends and suggesting areas for improvements. All through application of best practice processes and approaches.



Qualifications

Qualifications & Experience

5 years' experience working in a Resource Planning / Workforce Management teamKnowledge of NICE IEX tool required, additional WFM systems knowledge would be an advantageFTE sizing/Account sizing (Modelling) experience desirableAdvanced MS Excel

Responsibilities

Main Job Requirements

You must be able to demonstrate your ability to plan, forecasting end to end, priorities, organize and review the progress of your own work ensuring that all plans are followed and timescales and objectives are met.You will be able to adapt to a variety of situations whilst understanding and appreciating different and opposing perspectives.Ability to integrate into an already successful teamDemonstrate your ability to work under pressureOpen-minded and flexible in dealing with circumstances as they ariseExcellent attention to detail with excel experienceCommitted, enthusiastic, positive, resourceful and resilient

Key competencies

Open, approachable, a proven team player with strong communication skillsProven problem-solving skills and a sound analytical approachAbility to manage own workload to meet tight deadlinesAbility to work under pressure whilst maintaining accuracyAbility to build strong working relationshipsSelf-motivated with ability to motivate otherOrganized and structured in approachthe day to day delivery of accurate Contact Forecasting, FTE Requirements and Scheduling short, mid and long rangecontribution to management of client relationshipsserve as subject matter expert in all things WFMsupporting Planning Manager with reporting of accounts staffing position and outlook, as well as any project work as and when require

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