Client Success Manager

1 week ago

Soweto, Gauteng, South Africa Cleaner Marketing Full time R150 000 - R250 000 per year

CLIENT SUCCESS MANAGER

( please read the full job description before applying. No "Easy Apply" candidates will be accepted without the requirements being fulfilled below.)

About Us

Cleaner Marketing is a Marketing Agency in Tampa, FL. We are fast-paced, supportive, collaborative and our goal is to help small businesses (particularly Dry Cleaners) with their marketing needs.

As a Client Success Manager, you are responsible for managing the project and tasks with named clients.The bottom line function for this position is to retain our customers and ensure the tasks of our clients are being fulfilled.

Our work environment includes:

  • Collaborative International Team
  • Growth opportunities

Key Skills -

  • Adaptable.
  • Excellent communication skills both written and spoken
  • High attention to detail
  • Able to deal well with other co-workers.
  • Outstanding follow up and follow through.
  • Strong task management skills
  • Effective time management and personal accountability
  • Eager to learn

Communication -

  • Skilled in managing people and projects.
  • Solid written communication and verbal skills
  • Use applied knowledge, available evidence, logical means and processes to investigate and resolve problems with a high degree of accuracy

Technical Skills

  • Proficient use of Google Drive applications including Docs & Sheets
  • Experienced in navigation of major internet advertising interfaces including, but not limited to Google, SEO,Email marketing and Facebook
  • Quantitative & Analytical Skills
  • Able to use return-on-investment (ROI) as a decision making tool and provide analysis of relevant performance data to determine go-forward actions
  • Comfortable meeting via Google Meet & other online meeting platforms
  • Develop, edit and oversee email campaigns for our clients.

Job Skills & Responsibilities:

The candidate must be flexible and be able to multitask across a variety of job duties, including:

  • Retention of client accounts through review of campaign set up, active campaign management and execution of consistent customer service
  • Management and analysis of internet marketing campaigns to satisfy client expectations for various performance metrics
  • Rapport building and the fostering of relationships with clients through timely follow up and communication in order to increase retention of accounts
  • Delivery of results to clients on campaign performance and return on investment received

Qualifications:

  • Experience in Task management
  • 2years working in a marketing role or agency
  • Bcom Marketing or equivalent qualification
  • Customer Service or related marketing field

Job Type: Full-time

Schedule:

  • Monday to Friday
  • Remote Role
  • MUST be able to work 09:00 AM-05:00 AM EST

- Send your CV & an Introductory Loom video to .marketing.

Your video submission should be the best version of YOU, not some script

HAVE FUN

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