Advanced Technical Support Agent

18 hours ago

Cape Town, Western Cape, South Africa 1-Grid Full time

About us

1-grid is a leading web hosting company with a well-established customer base that is passionate about delivering top-quality hosting solutions to SMEs in South Africa. We're on a mission to grow businesses online with simple and reliable products, and we're looking for a ATS Agent to join our team and help us bring our vision to life.

Job Purpose

Be the first line of contact for Pro & Premier customers. Provide 3rd line technical support for tickets escalated. Resolve incidents within agreed first-time-fix parameters and escalate within the team where required, complying with SLAs and take ownership of incidents and manage through to resolution.

Duties and Responsibilities

  • Monitoring
  • Systems and fix potential issues or escalate where required.
  • Attend to proactive and reactive monitoring alerts to ensure minimum disruption to customers.
  • Troubleshooting
  • Server hardware and OS software related issues.
  • Basic RAID (1,5,10)
  • Second and Third line Hosting queries
  • Customer Support
  • First point of contact for Pro and Premier customers
  • Resolve incidents within agreed first-time-fix parameters and escalate within the team where required, complying with SLAs.
  • Build and maintain the company's reputation & customer relationships.
  • Perform the backup + restore of systems
  • Take ownership of incidents and manage through to resolution where possible.
  • Liaise with Sysadmin on projects and technical tasks.
  • Produce information reports upon request.

Qualification and Experience

  • Matric or equivalent, IT qualification advantageous
    • Windows server knowledge (server 2008 R and certification required
    • A+ N+ certification
  • Two+ years' experience in an IT Service Desk support environment (3rd line support), experience supporting VMware hypervisor, Linux Servers, Windows Servers, MysQL and MsSql.
  • Solid technical understanding of
  • DNS
  • Web Hosting and Web Hosting Technologies
  • Basic Understanding of
  • Network troubleshooting
  • MsSQL and MySQL
  • VPS and Docker
  • Virtualization(Kvm/Hyper-v)
  • Exposure to
  • Data Centre hardware, software, and storage technologies.
  • Modern Backup & Disaster Recovery technologies

Advantageous

  • Linux LPIC certification(s)
  • Scripting (PowerShell, Bash, Phyton, etc.)
  • cPanel Certification
  • Plesk Certification

Key Competencies

  • A desire for continuous learning and career development
  • Ability to work well in a team environment with a high degree of collaboration
  • Strong Interpersonal skills
  • Customer focused
  • Strong technical aptitude
  • Solution driven
  • Takes initiative
  • Excellent delivery standards

Requirements

  • Own transport with a valid driver's licence
  • Shift work

This appointment will be made in accordance with the Company's Employment Equity Plan and preference will be given to people from Designated Groups and people with a disability, provided such job applicants meet the inherent criteria of the vacancy. Please note only shortlisted candidates will be contacted.

In with the POPIA the usage of your personal data and sensitive personal data will be used for the following purposes, communicate with you regarding positions you have applied for, assess your skills, qualifications and suitability as well as obtain references and background checks when necessary.

  • Advanced Technical Support Agent

    5 days ago

    Cape Town, Western Cape, South Africa 1-grid Full time R80 000 - R120 000 per year

    About us 1-grid is a leading web hosting company with a well-established customer base that is passionate about delivering top-quality hosting solutions to SMEs in South Africa. We're on a mission to grow businesses online with simple and reliable products, and we're looking for a ATS Agent to join our team and help us bring our vision to life. Job Purpose...

  • Advanced Technical Support Agent

    5 days ago

    Cape Town, Western Cape, South Africa Boardroom Appointments Full time R150 000 - R300 000 per year

    Duties and ResponsibilitiesPerform monitoring of systems and fix potential issues or escalate where required.Be able to perform 2nd/3rd line hosting queries and troubleshooting.Can troubleshoot server hardware and OS software related issues.Know how to troubleshoot basic RAID (1,5,10)Can Perform Backup + restore of systems from Backups where required.Be the...

  • Web Junior Technical Support Agent

    5 days ago

    Cape Town, Western Cape, South Africa Hire Resolve Full time R250 000 - R400 000 per year

    Hire Resolve is looking for a Web Junior Technical Support Agent to join their team in Cape Town, WC. The client is looking for a technically skilled (IT) candidate with all-round problem-solving abilities for the position of Technical Support Agent. The duties of the Support Agent include troubleshooting and problem-solving IT / ISP related issues our...

  • Technical Customer Support Agent

    17 hours ago

    Cape Town, Western Cape, South Africa Salve Consulting Full time R250 000 - R500 000 per year

    Location: Remote within South AfricaEmployment Type: Full-timeRole OverviewYou will be essential in delivering prompt, clear, and effective support to users and clients within a well-organized, knowledge-based environment, adhering to established procedures and workflows. Key duties include:Managing incoming client inquiries via email and chat platforms...

  • Technical Customer Support

    5 days ago

    Cape Town, Western Cape, South Africa Boardroom Appointments Full time R120 000 - R240 000 per year

    We are looking for self-motivated, energetic and innovative Support Agent (Technical). This position is based at our Cape Town offices.Duties and Responsibilities:Providing technical support to customers via live chat, tickets or by telephoneRegister, transfer and update domainsUnderstanding of DNS and should have been exposed to tools such as tracert, ping,...

  • Customer Support Agent

    1 week ago

    Cape Town, Western Cape, South Africa Neal Street Technology Full time R180 000 - R360 000 per year

    Neal Street Tech is on a mission to deliver the best digital customer experience in the Hospitality industry. We are looking for a Consumer Support Agent to provide exceptional assistance to our app users. In this role, you will handle a wide range of inquiries, including technical issues, ensuring a seamless and rewarding experience with the Neal Street...

  • Head of Technical Support

    5 days ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time R62 500 - R87 500 per year

    Technical Support Manager / Head of Technical SupportLead Technical Support for a Fast-Scaling UK MedTech SaaS FirmForeshore, Cape Town Salary Negotiable Based on ExperienceAbout Our ClientOur client is a rapidly growing UK-based SaaS company delivering advanced medical automation software to the NHS and broader UK healthcare sector. Focused on reducing...

  • Technical Support Associate

    3 days ago

    Cape Town, Western Cape, South Africa Solar MD Full time R350 000 - R550 000 per year

    About Solar MD - LEADERS IN ENERGY STORAGESolar MD was founded in 2014, with a vision of affordable clean energy with the goal to develop and manufacture battery systems that store electricity from renewable energy sources as efficiently as possible. We are committed to sustainability, excellence, and transforming the way our world is powered.We are seeking...

  • Mandarin Customer Support Agent

    1 week ago

    Cape Town, Western Cape, South Africa Outsource-X South Africa Full time R120 000 - R240 000 per year

    Mandarin Speaking Customer Support AgentJob Description And DutiesAs a Customer Service Agent, you will be the first point of contact for supply and demand-relatedcustomer support inquiries for our Mandarin -speaking clients. The ideal candidate will be an effective communicator, an analytical problem solver, and the ability to thrive in a fast-paced...

  • Technical Support Engineer

    5 days ago

    Cape Town, Western Cape, South Africa Ozow Full time R250 000 - R400 000 per year

    Meet Ozow:  Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe...