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Receptionist

2 weeks ago


Johannesburg, Gauteng, South Africa Trafigura Full time R80 000 - R120 000 per year
Main Purpose:The Receptionist is responsible for providing secretarial, clerical and administrative support to Trafigura and its subsidiaries, in order to ensure effective and efficient service.Knowledge Skills and Abilities, Key Responsibilities:

SKILLS and COMPETENCIES

  • MS Office Suite
  • Knowledge of equipment, materials and suppliers used in facilities management.
  • Proven experience as a Concierge
  • Familiarity with hospitality industry standards
  • Proficiency in English; knowledge of additional languages is a plus
  • Computer literacy
  • A customer-oriented and professional attitude
  • An outgoing personality
  • Outstanding communication abilities
  • Excellent organizational and time-management skills
  • Hospitality and customer centric focus.
  • Emotional Intelligence: ability to work with colleagues who have different ways of behaving and interacting.
  • Resilience: ability to cope with setbacks.
  • Ability to work unsupervised.

ESSENTIAL DUTIES

Switchboard Duties

  • Answering telephone calls promptly and efficiently
  • Screening and directing of calls
  • Assist staff with outbound and international calls
  • Recording of messages correctly and forward timeously
  • Make a good first impression
  • Provide efficient trafficking of calls
  • Obtaining accurate information to forward calls efficiently
  • Maintaining office morale and good telephone etiquette.

Booking of Boardrooms

  • Schedule meetings in relevant boardrooms as per employee requirements
  • Send out calendar invitations to the relevant participants
  • Coordinate with tea ladies, for the preparation of meeting rooms as specified by the employee
  • Set up of Boardrooms for Management Meetings
  • Setting up of meeting rooms as per employee requirements i.e. desk pads, notepads, mints, chocolates, coasters, glasses, refreshments.

Booking of Video Conferences

  • Schedule Video Conferences in the available Video Conference meeting rooms
  • Liaise with the relevant countries in which the Video Conference will take place
  • Scheduling Video Conferences on TMS System
  • Issuing of Video Conference confirmations

Guest Relations

  • Greet visitors in a friendly and professional manner
  • Organizing of refreshments as per customer requirements
  • Directing visitors to appropriate contact and ensuring that guests are collected from reception
  • Clean and tidy reception area during office hours
  • Adhere to access control arrangements

Incoming and Outgoing Mail

  • Receive sort and route mail, documents and deliveries
  • Monitoring of incoming and outgoing couriers
  • Liaison with courier companies

Additional Administrative duties for Fadi, Patricio, Tendai and Mohammed (CEO, COO, CFO, GM)

  • PCR tests
  • Company secretarial (Signatories)
  • Visas
  • LOI's
  • LOE's
  • Correspondence and phone calls
  • Managing diaries and appointments
  • Travel arrangements (Flights, accommodations and transfers)
  • Printing and binding for regional meetings
  • Planning of quarterly regional meetings
  • Organising events and conferences
  • Reminding the exec of important tasks and deadlines
  • Assisting with compiling reports/PowerPoints etc
  • Offering support and assistance

Operational Delivery
Review visitor and client arrivals for the day

  • Attend to special arrival and meeting room requirements
  • Provide information about amenities, area and venues
  • Anticipate client needs and build rapport with clients
  • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages, restaurant reservations, etc)
  • Offer assistance with meeting room technical requirements.
  • Report client feedback to the Helpdesk and revert to clients and visitors with resolution
  • Escalate unresolved complaints to the Manager when necessary
  • Report any building maintenance to the TFS call centre daily.
  • Ensure compliance with health and quality standards
  • Ensure all meeting rooms are set up as required by the client.
  • Conduct daily inspections to ensure that all chairs are in place, meeting room is clean and cables are tidy.
  • Test AC and VC equipment prior to use.
  • Ensure that all white boards are cleaned, white board markers are working well and that an eraser is available.
  • Sign AMX panels in and out as and when required.
  • Ensure that rooms are cleared and tidied after each meeting.
  • Ensure that tables are cleared and chairs are aligned after each meeting.
  • Report over flowing dustbins and cleaning issues to the cleaning team on duty in your area.
  • Report and hand in any lost property found in meeting rooms to security.
Key Relationships and Department Overview:

Internal - all employees

External: Trafigura; Puma; Impala guests