Administrator

15 hours ago

Sandton, Gauteng, South Africa Discovery Ltd. Full time

Business Unit: Discovery Life

Function: Administration and Office Support

Date: 20 Oct 2025

Discovery Life

Funeral Policy Administrator

About Discovery

Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Life

Discovery Life is an ever growing fast paced and dynamic environment that provides innovative risk assurance to individual clients. This environment thrives on customer engagement and customer experience as well as mutually beneficial relationships with our brokers and other stakeholders. It is important for our employees to provide a world class service to our internal and external clients, thereby ensuring long and sustainable relationships.

Key Purpose

The primary purpose of the role is to support the administration of individual funeral policies. Discovery Life has an outsource partner who administers the policies, but our clients and financial advisors need support to ensure timely and accurate processing. The policy Administrator will work with the outsource service provider based on established procedures, and maintain reports as prescribed.

Key Outputs

  • Provide customer service to direct clients (attend to inquiries such as: Add or delete lives assured, update premium collection mandate, update contact and/ or beneficiary details, dispatch policy information, provide forms (e.g., Claims) and assist in how to complete forms and route them, etc.).

  • Assist clients and financial advisors with credit control queries (provide statements, payment arrangements, refunds, etc.).

  • Attend to customer complaints and route escalations to TL/ Manager.

  • Support financial advisors with 'How to' information in relation to the individual funeral product.

  • Prepare and dispatch reports (weekly/ monthly / daily) to financial advisors and Franchises.

  • Maintain prescribed reports and statistics.

Personal attributes and skills

The successful candidate will be expected to perform on, but not be limited to the following competencies:

  • Logical, analytical problem-solving ability.
  • Numeracy (ability to work with numbers).
  • Excellent interpersonal skills.
  • Excellent verbal and written communication skills.
  • Ability to take accountability, responsibility and ownership.

Qualification & Experience

  • Completed Matric (Grade 12)

  • Customer service experience (advantageous)

  • Post matric qualification (advantageous)

  • Computer skills: Microsoft Word, Excel, Outlook

EMPLOYMENT EQUITY

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

  • Policy Administrator

    1 week ago

    Sandton, Gauteng, South Africa Sanlam Full time R900 000 - R1 200 000 per year

    What will you do?We have an exciting opportunity for a Policy Administrator within Santam Specialist Solutions.What will make you successful in this role?The main purpose of the job is Policy Administration with reference to new business, endorsements, finance queries, and dealing with Brokers and other departments.KEY FUNCTIONS:Policy...

  • Lease Administrator

    4 days ago

    Sandton, Gauteng, South Africa Excellerate JHI Full time R250 000 - R500 000 per year

    Who we areWe are a leading real estate services company that combines global standards with specialised local knowledge to create customisable high-performance solutions for our clients.  We advise property owners and occupiers on every aspect of their property strategies and assist them in the development, buying, selling, leasing, valuing and management...

  • Executive Administrator

    5 days ago

    Sandton, Gauteng, South Africa Boardroom Appointments Full time R250 000 - R500 000 per year

    Job purpose: To deliver a support service to the Group Executive Office and support various teams in terms of interfacing between the Executive and key stakeholders. To provide Executive Assistant administrative support which includes attending meetings and forums, diary management, booking and coordination of travel and invoice payment...

  • Administration Support

    2 weeks ago

    Sandton, Gauteng, South Africa Platinum Engineering Specialists Full time R150 000 - R250 000 per year

    Administration Support – Motor & MarineA vacancy has arisen for an Admin Support reporting to the Product Planner. The vacancy is open to internal staff and external candidates with immediate effect.Position Overview: To co-ordinate the functioning of the eNatis system within the Motor Division and provide general administrative support to entire Motor and...

  • Administration Support

    2 weeks ago

    Sandton, Gauteng, South Africa Yamaha Distributors South Africa Full time R240 000 - R360 000 per year

    A vacancy has arisen for an Administration Support – Motor & Marine reporting to the Product Planner at Tuning Fork Pty Ltd t/a Yamaha Distributors South Africa. The vacancy is open to candidates with immediate effect.Company:Tuning Fork Pty Ltd t/a Yamaha Distributors South AfricaReports to:Product PlannerAvailability:ImmediatePosition Overview:To...

  • Rental Administrator

    6 days ago

    Sandton, Gauteng, South Africa O-YES Properties Full time R12 500 - R15 000 per year

    Rental Administrator - Join the O-YES Properties Engine RoomLocation:Rivonia, South AfricaType:Full-Time, On-SiteAbout Us:O-YES Properties is a dynamic, full-service real estate company, and our rental division is a cornerstone of our success. We are looking for a highly organized and detail-obsessed Rental Administrator to be the central hub of our entire...

  • HR Administrator

    5 days ago

    Sandton, Gauteng, South Africa NGF Full time R250 000 - R400 000 per year

    Norman Goodfellows is looking for an HR administrator to provide comprehensive administrative support to the Human Resources department, ensuring all HR processes run smoothly and efficiently. The HR Administrator will be responsible for maintaining employee records, assisting with recruitment, onboarding, payroll support, and providing general HR support...

  • Tax Administrator

    5 days ago

    Sandton, Gauteng, South Africa Hire Resolve Full time R156 000 - R240 000 per year

    Career Opportunity: Tax AdministratorLocation: Sandton, Gauteng (GP) Salary: R13,000.00 – R20,000.00 CTC per month (Depending on experience and academic achievements) Start Date: ASAPAre you a highly motivated and meticulous individual with a minimum of one year's experience in a tax environment, ready to specialize in tax compliance and administration?Our...

  • Finance Administrator

    5 days ago

    Sandton, Gauteng, South Africa Hire Resolve Full time R150 000 - R250 000 per year

    Hire Resolve is excited to present an opportunity for an Entry Level Finance Administrator to join a vibrant team in a dynamic Property Management organization. This role is perfect for recent graduates or individuals looking to start their career in finance. The Finance Administrator will be involved in various administrative tasks related to financial...

  • Property Administrator

    3 days ago

    Sandton, Gauteng, South Africa Excellerate JHI Full time R45 000 - R70 000 per year

    Who we areWe are a leading real estate services company that combines global standards with specialised local knowledge to create customisable high-performance solutions for our clients. We advise property owners and occupiers on every aspect of their property strategies and assist them in the development, buying, selling, leasing, valuing and management of...