Operational Controls Management Senior Specialist

Location Designation: Hybrid - 3 days per week 

Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life's legacy of being there when we're needed most. Here, you'll design, implement, and support these solutions directly impacting employees' lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.

Role Overview:

The Operation Controls Management Senior Specialist will plan and execute the Operational SOX Controls Management program by conducting and leading internal reviews to assess the effectiveness of controls, compliance with established business processes, and efficiency of operations. They will provide summary results and recommendations through written and verbal communication and serve as a liaison during internal/external audit reviews to conduct walkthroughs, compile sample support upon request, and provide ongoing support through to completion.

What You'll Do:

• Maintain department-wide listing of controls ensuring all sub-departments within Revenue Management remain in continuous compliance.
• Effectively develop an understanding of businesses functions to objectively assess controls.
• Conduct periodic reviews to ensure alignment of control language with current business processes and compliance with Sarbanes–Oxley (design and effectiveness).
• Plan and execute on various elements of the overall Controls Management plan, which would include risk assessment, determining review scope, identifying and testing controls, and developing specific recommendations to improve processes.
• Partner with control owners to resolve identified issues within targeted deadlines.
• File completed test samples and results including manager/control owner signoffs.
• Perform sample reviews to ensure consistent and quality processing across various. Revenue Management functions.
• Write impactful reports and conclusions that include sufficient detail to clearly and concisely present controls analysis and results to relevant managers.
• Conduct remediation procedures to ensure that agreed actions mitigate identified risks and are completed timely.
• Consult with management to provide guidance on improvement opportunities.
• Serve as a liaison during internal/external audit reviews to conduct walkthroughs, compile sample support upon request, and provide support through to completion.

What You'll Bring:

• Bachelor's Degree or higher in Accounting, business, or finance related fields.
• 3+ years of previous experience in audit-related, risk assessment, risk management, or compliance roles.
• Demonstrated in-depth knowledge of general controls and Sarbanes Oxley (SOX) compliance, audit tools, practices, and standards for capturing and reporting data.
• Strong written and verbal communication skills, ability to convey findings clearly and confidently to different audiences.
• Solid critical thinking and analytical skills (technical and problem-solving).
• Meticulous attention to detail, ability to analyze situations fully and accurately, and reach productive decisions.
• Strong time management and organizational skills, ability to effectively balance workloads ensuring goals are accomplished within firm deadlines.
• High level of integrity and ethical standards.
• Group Insurance experience or industry knowledge is a plus.
• Proficient in Microsoft Office (Word, Excel, Access, & PowerPoint).

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Pay Transparency

Salary range: $58,000-$70,000 

Overtime eligible: Nonexempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits 

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Diversity Promise 

We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.

Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of

​Job Requisition ID: 92664 

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