Risk and Compliance Manager

PURPOSE:

To develop, implement and review policies and procedures designed to identify, assess, manage, and mitigate risk in a legal compliant manner.

RESPONSIBILITIES:

• Ensure that required risk management procedures are implemented, maintained, and reviewed
• Ensure company assets including but not limited to company premises and retail outlets are secured and protected against risk
• Inspect and review practices to minimise the risk of loss, damage to company assets, provide feedback, and ensure areas of concern are escalated
• Provide advice and input to security measures required to protect company assets and reduce risk
• Ensure all premises and retail outlets are protected with alarm systems and identified high turnover and or high shrinkage retail outlets with CCTV camaras
• Ensure that all systems, i.e., CCTV cameras, alarms, radios, etc. are effectively maintained, monitored and fully operational
• Monitor alarm system activation and deactivation and raise any areas of concern with the service provider and or relevant Head of Department
• Ensure all equipment, controls and procedures introduced to reduce shrinkage and damages are effectively monitored and all areas of concern raised with the relevant line manager
• Ensure full compliance of GRC is met and create awareness.
• Develop, conduct, and review Risk and Compliance Audits in all business units and retail outlets
• Conduct audits in retail outlets, as per plan, to highlight compliance and non-compliance to operational standards, including but not limited to hygiene standards, opening, and closing procedures, key control procedures, legal documentation, and signage, and provide input to action plans where required
• Conduct a follow up audit on all retail outlets where audits findings did not meet the required standards
• Complete Risk Assessment documents providing detailed feedback on non-compliance and actions to be taken to meet required standards
• Monitor health status of all company vehicles and address any queries, out of line or instances of abuse
• Access tracker system, make reports available, and investigate when required
• Monitor and investigate stock discrepancies when identified and or highlighted by the Inventory Manager
• Develop and maintain effective professional relationships with all service providers and other external parties
• Manage service level agreements ensuring that contracts and Standard Operating Procedures (SOP's) are in place to identify risks and minimise losses and address any areas of concern or non-compliance
• Conduct monthly meetings with service providers to ensure that standards are maintained and to address any areas of concern
• Ensure all security companies comply with the requirements of the industry and conduct random verification exercises on e.g., polygraphs conducted as per SLA, security guards are PSIRA registered etc.
• Investigate, communicate, follow up and submit all service provider claims
• Assist Area Managers to address relevant areas of concern with Centre Management
• Ensure that a Shrinkage Action plan is established in conjunction with the National Operations Manager, Area Managers, Warehouse Manager, Inventory Manager and Production Manager
• Ensure that a Shrinkage Awareness programme is implemented in all identified areas of the business
• Establish a Shrinkage Committee and ensure that shrinkage meetings are held regularly, and after stock takes
• Investigate all cases of theft and or fraud and ensure that a full report, inclusive of all evidence and recommendations is submitted to the relevant Head of Department
• Establish processes that highlight fraudulent activities and trends in store processes and systems, investigate and provide feedback
• Ensure that Health and Safety Risk Assessments are conducted
• Ensure full compliance to all Health and Safety Regulations and highlight any areas of non-compliance with the 16.2 and 16.1
• Chair the monthly Health and Safety Committee Meeting in line with legal requirements
• Provide required monthly reporting inclusive of relevant statistics and feedback on projects and investigations.
• Design, communicate, implement, and review a Business Interruption Action Plan
• Provide accurate statistics, trend analysis, advice, and recommendations on all risk management matters
• Ensure Signature Management System (SIM) is operational and effectively utilised (once available)

REQUIREMENTS

• Grade 12 or equivalent required
• Degree or Diploma in Risk Management, Security, or related qualification is a requirement
• Postgraduate Diploma in Risk Management is an advantage
• Safety Management Training Course (SAMTRAC) Certificate an advantage
• Excellent communication skills
• Minimum 5 years' experience in a risk management or similar role
• Minimum 3 years' experience managing a team
• Minimum 3 years' experience managing service level agreements with external service providers
• Experience in the retail environment is required
• Experience in audits, compliance and investigations are requirements
• Able to work flexible hours in line with business requirements
• Able to travel within South Africa and cross border
• Valid passport